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Customer Relationship ManagementLaajuus (5 cr)

Study unit code: A9126

Credits

5 op

Learning outcomes

The student is able to
- build and develop customer relationships
- manage customer relationships

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Enrollment

22.05.2023 - 18.10.2023

Timing

25.10.2023 - 14.12.2023

Number of ECTS credits allocated

5 op

Virtual proportion

2.5 op

Mode of delivery

50 % Contact teaching, 50 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Sini Temisevä
Teacher in charge

Sini Temisevä

Groups
  • MSA222SN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S22, Leppävaara

Learning outcomes

The student is able to
- build and develop customer relationships
- manage customer relationships

Teaching methods

The implementation plan is available in Finnish.

Grading scale

H-5

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Enrollment

22.05.2023 - 18.08.2023

Timing

25.08.2023 - 10.11.2023

Number of ECTS credits allocated

5 op

Virtual proportion

3 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
  • Sini Temisevä
Teacher in charge

Sini Temisevä

Groups
  • MLA222SAM
    Palveluliiketoiminnan koulutus, monimuotototeutus, S22, Leppävaara

Learning outcomes

The student is able to
- build and develop customer relationships
- manage customer relationships

Grading scale

H-5

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Enrollment

22.05.2023 - 28.05.2023

Timing

01.08.2023 - 31.12.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Anne Turunen
Teacher in charge

Anne Turunen

Groups
  • MSA222SN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S22, Leppävaara

Learning outcomes

The student is able to
- build and develop customer relationships
- manage customer relationships

Grading scale

H-5

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Enrollment

28.11.2022 - 04.12.2022

Timing

01.01.2023 - 31.07.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Anne Turunen
Teacher in charge

Anne Turunen

Groups
  • MSA222KN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K22, Leppävaara

Learning outcomes

The student is able to
- build and develop customer relationships
- manage customer relationships

Grading scale

H-5

Open in new tab
Enrollment

28.11.2022 - 04.12.2022

Timing

01.01.2023 - 31.07.2023

Number of ECTS credits allocated

5 op

Virtual proportion

3 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
  • Petri Vähäkangas
Teacher in charge

Petri Vähäkangas

Groups
  • MLA222KA
    Palveluliiketoiminnan koulutus, monimuotototeutus, K22, Leppävaara

Learning outcomes

The student is able to
- build and develop customer relationships
- manage customer relationships

Grading scale

H-5

Open in new tab
Enrollment

28.11.2022 - 04.12.2022

Timing

01.01.2023 - 31.07.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Petri Vähäkangas
Teacher in charge

Petri Vähäkangas

Groups
  • MSA222KN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K22, Leppävaara

Learning outcomes

The student is able to
- build and develop customer relationships
- manage customer relationships

Grading scale

H-5

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Enrollment

23.05.2022 - 29.05.2022

Timing

26.10.2022 - 14.12.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Sini Temisevä
Teacher in charge

Sini Temisevä

Groups
  • MSA221SN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S21, Leppävaara

Learning outcomes

The student is able to
- build and develop customer relationships
- manage customer relationships

Grading scale

H-5

Open in new tab
Enrollment

23.05.2022 - 29.05.2022

Timing

26.08.2022 - 04.11.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Degree programmes
  • Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
  • Minna Fred
Teacher in charge

Minna Fred

Groups
  • MLA221KA2
    Palveluliiketoiminnan koulutus, monimuotototeutus, K21, Leppävaara, ryhmä 2

Learning outcomes

The student is able to
- build and develop customer relationships
- manage customer relationships

Grading scale

H-5

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Enrollment

23.05.2022 - 29.05.2022

Timing

24.08.2022 - 12.10.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Anne Turunen
Teacher in charge

Anne Turunen

Groups
  • MSA221SN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S21, Leppävaara

Learning outcomes

The student is able to
- build and develop customer relationships
- manage customer relationships

Grading scale

H-5

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Enrollment

29.11.2021 - 05.12.2021

Timing

01.01.2022 - 31.07.2022

Number of ECTS credits allocated

5 op

Virtual proportion

3 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
  • Anne Turunen
Teacher in charge

Anne Turunen

Groups
  • MLA221KA
    Palveluliiketoiminnan koulutus, monimuotototeutus, K21, Leppävaara

Learning outcomes

The student is able to
- build and develop customer relationships
- manage customer relationships

Grading scale

H-5

Open in new tab
Enrollment

29.11.2021 - 05.12.2021

Timing

01.01.2022 - 31.07.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Anne Turunen
Teacher in charge

Anne Turunen

Groups
  • MSA221KN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K21, Leppävaara

Learning outcomes

The student is able to
- build and develop customer relationships
- manage customer relationships

Grading scale

H-5