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Developing Service SystemsLaajuus (10 cr)

Study unit code: A9146

Credits

10 op

Learning outcomes

The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production

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Enrollment

22.05.2023 - 28.05.2023

Timing

16.10.2023 - 19.12.2023

Number of ECTS credits allocated

10 op

RDI proportion

8 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Leila Jaakkola
  • Tuula Kuivanen
  • Henry Lybäck
  • Anikó Lehtinen
Teacher in charge

Henry Lybäck

Groups
  • MSA222SN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S22, Leppävaara

Learning outcomes

The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production

Grading scale

H-5

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Enrollment

22.05.2023 - 28.05.2023

Timing

14.08.2023 - 20.10.2023

Number of ECTS credits allocated

10 op

RDI proportion

1 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Leila Jaakkola
  • Tuula Kuivanen
  • Henry Lybäck
  • Anikó Lehtinen
Teacher in charge

Henry Lybäck

Groups
  • MSA222SN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S22, Leppävaara

Learning outcomes

The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production

Grading scale

H-5

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Enrollment

06.02.2023 - 12.02.2023

Timing

20.03.2023 - 02.06.2023

Number of ECTS credits allocated

10 op

Virtual proportion

1 op

RDI proportion

2 op

Mode of delivery

90 % Contact teaching, 10 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Leila Jaakkola
  • Tuula Kuivanen
  • Henry Lybäck
  • Anikó Lehtinen
Teacher in charge

Henry Lybäck

Groups
  • MSA222KN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K22, Leppävaara

Learning outcomes

The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production

Grading scale

H-5

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Enrollment

28.11.2022 - 04.12.2022

Timing

09.01.2023 - 24.03.2023

Number of ECTS credits allocated

10 op

Virtual proportion

1 op

RDI proportion

2 op

Mode of delivery

90 % Contact teaching, 10 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Leila Jaakkola
  • Tuula Kuivanen
  • Anikó Lehtinen
  • Henry Lybäck
Teacher in charge

Henry Lybäck

Groups
  • MSA222KN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K22, Leppävaara

Learning outcomes

The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production

Grading scale

H-5

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Enrollment

23.05.2022 - 29.05.2022

Timing

17.10.2022 - 16.12.2022

Number of ECTS credits allocated

10 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Leila Jaakkola
  • Tuula Kuivanen
  • Anikó Lehtinen
  • Henry Lybäck
Teacher in charge

Henry Lybäck

Scheduling groups
  • Pienryhmä 2A (Size: 10. Open UAS: 0.)
  • Pienryhmä 2B (Size: 10. Open UAS: 0.)
Groups
  • MSA221SN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S21, Leppävaara
Small groups
  • Pienryhmä 2A
  • Pienryhmä 2B

Learning outcomes

The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production

Grading scale

Approved/Failed

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Enrollment

23.05.2022 - 29.05.2022

Timing

15.08.2022 - 16.10.2022

Number of ECTS credits allocated

10 op

RDI proportion

1 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Leila Jaakkola
  • Tuula Kuivanen
  • Anikó Lehtinen
  • Henry Lybäck
Teacher in charge

Henry Lybäck

Scheduling groups
  • Pienryhmä 1A (Size: 10. Open UAS: 0.)
  • Pienryhmä 1B (Size: 10. Open UAS: 0.)
Groups
  • MSA221SN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, S21, Leppävaara
Small groups
  • Pienryhmä 1A
  • Pienryhmä 1B

Learning outcomes

The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production

Grading scale

Approved/Failed

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Enrollment

29.11.2021 - 05.12.2021

Timing

21.03.2022 - 27.05.2022

Number of ECTS credits allocated

10 op

Virtual proportion

1 op

RDI proportion

2 op

Mode of delivery

90 % Contact teaching, 10 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Leila Jaakkola
  • Tuula Kuivanen
  • Henry Lybäck
  • Anikó Lehtinen
Teacher in charge

Henry Lybäck

Groups
  • MSA221KN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K21, Leppävaara

Learning outcomes

The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production

Grading scale

Approved/Failed

Open in new tab
Enrollment

29.11.2021 - 05.12.2021

Timing

10.01.2022 - 18.03.2022

Number of ECTS credits allocated

10 op

Virtual proportion

1 op

RDI proportion

2 op

Mode of delivery

90 % Contact teaching, 10 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Teachers
  • Leila Jaakkola
  • Tuula Kuivanen
  • Anikó Lehtinen
  • Henry Lybäck
Teacher in charge

Henry Lybäck

Groups
  • MSA221KN
    Palveluelämysten tuottaminen ja kehittäminen, päivätoteutus, K21, Leppävaara

Learning outcomes

The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production

Grading scale

Approved/Failed