Study Guide

Learning outcomes

The student is able to
- plan the organisation and responsibilities necessary for managing disruptions
- develop an organizations competence in preparedness for disruptions
- manage operations in the event of a disruption
- plan and implement crisis communication
- implement operations needed for the aftercare of disruptions

Teaching methods

The study unit is conducted as contact and virtual teaching, as well as self-study and related individual and small group assignments.

The more detailed implementation of the course is described in the Important Dates of the implementation.

Learning materials and recommended literature

The teaching material used for the study unit can be found in Canvas. There is no recording of contact teaching, but lectures in the zoom will be recorded.

PUBLICATIONS:
Managing Supply Chain Disruptions in Healthcare - A Supply Management Perspective. LUT Anton Blaskovic 2021
Managing Disruptions in Airport Operations. Le Bris G. and others. 2023.

STANDARDS:
ISO 22300. Security and resilience. Vocabulary.
ISO 22301. Security and resilience. Business continuity management systems. Requirements.
ISO 22316. Security and resilience. Organizational resilience. Principles and attributes.
ISO 22329. Security and resilience. Emergency management. Guidelines for the use of social media in emergencies.
ISO 22361. Security and resilience. Crisis management. Guidelines.
ISO 22398. Societal security. Guidelines for exercises.
ISO 22393. Security and resilience. Community resilience. Guidelines for planning recovery and renewal.

Alternative completion methods of implementation

Recognition of prior studies:
If you have completed comparable studies earlier in another higher education institution, be in touch with your head of student affairs.

Demonstration of competence:
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. For more information see the BBA demonstration of competence Canvas workspace (Tradenomikoulutus – Osaamisen näytöt) and Student Intranet -> Studies -> Planning of studies -> Recognition of Prior Learning -> Demonstration of prior competence.

Important dates

According to the Laurea degree rule, the student must be present at the first contact session (17.1.2025 at 12.30) or notify the responsible teacher to confirm his or her attendance to the study unit. If the student is not able to taking part in the first contact session for a good reason, he or she must be in advance in contact with the responsible teacher in order to maintain the place in study unit.

The start of the study unit is 17.1.2025. The lecture part deals with the theory related to disruption management and presents the source material related to the knowledge base. In addition, instructions for a personal learning assignment will be also given. The time limit for the personal learning assignment is 18.5.2025 and the assignment will be evaluated by Fail, 1-5.

The online sessions will be held in Zoom and exact timings will be announced in Canvas. Online sessions will be recorded. The lectures deals with the planning of disruption management, cross -border rescue operations, and some preparations for the Barents Rescue exercise.

The Barents Rescue Exercise will be conducted from 10.-11.3.2025 between 08am to 5pm on Leppävaara campus. Participation in the exercise is evaluated by Pass/Fail. If the student can not participate in the exercise, a replacement task must be performed, which will be evaluated accordingly the Pass/Fail.

In contact session 20.3.2025, the topics are recovery and crisis communication. In addition, the group assignment (crisis communication plan) will be instructed and the assignment will be evaluated Pass/Fail. The time limit for the group assignment is 4.5.2025.

In contact session 14.5.2025, the use of a crisis communication plan produced as a group assignment will be practiced in the workshop as different exercises. Participation in the workshop is evaluated by Pass/Fail. If the student can not participate, a replacement task must be performed, which will be assessed accordingly the Pass/Fail.

Forms of internationality

International standards and publications will be used as a study material. The students will be participating the international Barents Rescue Exercise for two days in Leppävaara Campus.

Students workload

On average, one credits corresponds to about 27 hours of student work; 5 ECTS = 135 hours. The workload distribution is estimated to be as follows:

- Contact teaching: 27h
- Online teaching: 3h
- Preparatory and complementary e-learning and independent study: 25h
- Personal Learning Assignment: 50h
- Group assignment 30h.

Content and scheduling

After completing the study unit the student is able to:
- plan the organisation and responsibilities necessary for managing disruptions
- develop and organizations competence in preparedness for disruptions
- manage operations in the event of a disruption
- plan and implement crisis communications
- implement operations needed for the aftercare of disruptions.

Further information for students

Before enrolling to this study unit, you should have adequate competence of safety, security and risk management, which you can acquire for example by completing study unit HT00BN79 Basics of Corporate Safety, Security and Risk Management (10 cr) or TO00BS57 Basic Theory of Corporate Safety, Security and Risk Management (5 cr) at Open University of Applied Sciences

Grading scale

H-5

Evaluation methods and criteria

Competence assessment focuses on the target descriptions of the curriculum and the level of competence is evaluated on the basis of the evaluation criteria stated in the implementation plan (Laurea's degree rule). This study unit uses the criteria of the Bachelor's Degree Assessment Frame II of the Bachelor's degree in Requirement II.

The study unit will be evaluated on a scale of Fail, 1-5. The grade is given on the basis of the personal assignment. In addition, the Barents Rescue Exercise and Crisis Communication Plan and Workshop will be evaluated Pass/Fail. All of the above mentioned assignments must be successfully completed to pass the study unit.

Evaluated partial performance of all of which must be done in an acceptable way:
- Personal learning assignment. Evaluation Fail/1-5.
- Participation in the Barents Rescue exercise or a replacement task. Evaluation Pass/Fail.
- The group assignment. Evaluation Pass/Fail.
- Participation in a crisis communication workshop or a replacement task. Evaluation Pass/Fail.

Evaluations of both learning assignments, as well as replacement tasks of exercise and workshop has the rubric, which contains more detailed, task -specific evaluation criterias.

A student who has not completed the assignments or exams assigned to pass the course shall be supplemented or retake in the way and within the time defined by the teacher. A failed exam or other performance can be retaken twice. Failure to participate in the actual exam is counted as one of the performances. (Laurea's degree rule.)

All Laurea actors are expected to follow good scientific practices that include appropriate sources. Get to know and ask for practices if necessary. The learning assignments are checked by a plagiarism inspection program.

Evaluation criteria, fail (0)

Does not meet the satisfactory (1-2) criteria

Evaluation criteria, satisfactory (1-2)

To achieve grade 1 (or pass) student must be able to:
- Use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- Report and communicate in a professional manner
- Act independently taking into account the operating environment
- Take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- Describe the significance of his/her actions for successful co-operation
- Describe his/her competence in relation to the learning outcomes.

Evaluation criteria, good (3-4)

To achieve grade 3 student must be able to:
- Act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- Describe the development of his/her competence in relation to the learning outcomes
- Propose creative solutions at work
- Promote professional co-operation and enhance customer and partner relationships
- Critically evaluate information and justify their actions with science-based knowledge.

Evaluation criteria, excellent (5)

To achieve grade 5 student must be able to:
- Evaluate and develop the team’s entrepreneurial and responsible approach to work
- Evaluate the possibilities for utilising competence and plan his/her personal development and development of the team
- Analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
- Evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- Anticipate needs of customers and/or co-operation partners.

Qualifications

Before enrolling to this study unit, you should have adequate competence of safety, security and risk management, which you can acquire for example by completing study unit HT00BN79/ HT00CC30 Basics of Corporate Safety, Security and Risk Management (10 cr) or TO00BS57 Basic Theory of Corporate Safety, Security and Risk Management (5 cr).

Further information

The study unit is assessed using requirement level 2 of Laurea's common evaluation criteria.

Learning outcomes

The student is able to
- plan the organisation and responsibilities necessary for managing disruptions
- develop an organizations competence in preparedness for disruptions
- manage operations in the event of a disruption
- plan and implement crisis communication
- implement operations needed for the aftercare of disruptions

Teaching methods

NOTE: This implementation is in Finnish.
Students of degree programmes in English and exchange students should pick implementation TO00CC41-3002

Grading scale

H-5

Qualifications

Before enrolling to this study unit, you should have adequate competence of safety, security and risk management, which you can acquire for example by completing study unit HT00BN79/ HT00CC30 Basics of Corporate Safety, Security and Risk Management (10 cr) or TO00BS57 Basic Theory of Corporate Safety, Security and Risk Management (5 cr).

Further information

The study unit is assessed using requirement level 2 of Laurea's common evaluation criteria.