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Encountering the Customer and Professional InteractionLaajuus (10 cr)

Study unit code: SR00BO20

Credits

10 op

Learning outcomes

The student is able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion

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Enrollment

25.11.2024 - 01.12.2024

Timing

14.01.2025 - 08.04.2025

Number of ECTS credits allocated

10 op

Virtual proportion

3 op

RDI proportion

4 op

Mode of delivery

70 % Contact teaching, 30 % Distance learning

Unit

Laurea Tikkurila, sote

Campus

Laurea Tikkurila

Teaching languages
  • Finnish
Seats

20 - 80

Degree programmes
  • Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)
Teachers
  • Hanna Väätäjä
  • Minna Anthoni
  • Marleena Lempiäinen
Teacher in charge

Minna Anthoni

Groups
  • SRV225KA
    Sosionomikoulutus, rikosseuraamusala, monimuotototeutus, K25, Tikkurila
  • SRV225KAM
    Sosionomikoulutus, rikosseuraamusala, monimuotototeutus, K25, Tikkurila, ryhmä 2

Learning outcomes

The student is able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion

Teaching methods

The implementation plan is available in Finnish.

Grading scale

H-5

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Enrollment

27.11.2023 - 03.12.2023

Timing

16.01.2024 - 24.04.2024

Number of ECTS credits allocated

10 op

Virtual proportion

3 op

RDI proportion

4 op

Mode of delivery

70 % Contact teaching, 30 % Distance learning

Unit

Laurea Tikkurila, sote

Campus

Laurea Tikkurila

Teaching languages
  • Finnish
Seats

20 - 80

Degree programmes
  • Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)
Teachers
  • Hanna Väätäjä
  • Minna Anthoni
  • Marleena Lempiäinen
Teacher in charge

Hanna Väätäjä

Groups
  • SRV224KAM
    Sosionomikoulutus, rikosseuraamusala, monimuotototeutus, K24, Tikkurila, ryhmä 2
  • SRV224KA
    Sosionomikoulutus, rikosseuraamusala, monimuotototeutus, K24, Tikkurila, ryhmä 1

Learning outcomes

The student is able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion

Grading scale

H-5

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Enrollment

28.11.2022 - 04.12.2022

Timing

17.01.2023 - 27.04.2023

Number of ECTS credits allocated

10 op

Virtual proportion

3 op

RDI proportion

5 op

Mode of delivery

70 % Contact teaching, 30 % Distance learning

Unit

Laurea Tikkurila, sote

Campus

Laurea Tikkurila

Teaching languages
  • Finnish
Seats

20 - 60

Degree programmes
  • Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)
Teachers
  • Hanna Väätäjä
  • Minna Anthoni
Teacher in charge

Hanna Väätäjä

Groups
  • SRV223KA
    Sosionomikoulutus, rikosseuraamusala, monimuotototeutus, K23, Tikkurila

Learning outcomes

The student is able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion

Teaching methods

The implementation plan is available in Finnish.

Grading scale

H-5

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Enrollment

29.11.2021 - 05.12.2021

Timing

17.01.2022 - 28.04.2022

Number of ECTS credits allocated

10 op

Virtual proportion

3 op

RDI proportion

5 op

Mode of delivery

70 % Contact teaching, 30 % Distance learning

Unit

Laurea Tikkurila, sote

Campus

Laurea Tikkurila

Teaching languages
  • Finnish
Seats

20 - 60

Degree programmes
  • Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)
Teachers
  • Hanna Väätäjä
  • Olli Kaarakka
Teacher in charge

Hanna Väätäjä

Groups
  • SRV222KA
    Sosionomikoulutus, rikosseuraamusala, monimuotototeutus, K22, Tikkurila

Learning outcomes

The student is able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion

Teaching methods

The students are able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion

Grading scale

H-5