Study Guide

Learning outcomes

The student is able to
- use empathetic interaction to empower multicultural clients
- engage empathetically with self and others
- approach clients on a needs and values basis
- engage in challenging communication situations

Teaching methods

Constructive Communication (CC) or Nonviolent Communication (NVC) is a communication method that focuses on self-empathy, empathy and authentic self-expression. CC theory supposes all behaviour stems from attempts to meet universal human needs. By identifying the needs and the feelings that surround these needs, mutual understanding and effective strategies for various life events can be achieved.

This course aims to provide tools for communicating in challenging situations and addressing emotional trigger points. In addition, the aim of this module is to develop the understanding of self-empathy and empathy to provide the tools for empowering clients as well as self-development. Conflict resolution and basic mediation skills will also be included in the course.

The module progresses from the basics of CC to deeper practices through self-reflection, role-play, dialogue and various constructive communication exercises.

The student is able to
- use empathetic interaction to empower multicultural clients
- engage empathetically with self and others
- approach clients on a needs and values basis
- engage in challenging communication situations

The course is implemented through contact lessons, reading material and self-reflection in a learning diary

Learning materials and recommended literature

All materials provided in Canvas

Forms of internationality

English is used as the language of instruction. Enrollments are usually from diverse cutural and inter-discipliary groups

Students workload

5 ECTS equals 135 hours of work:

Contact lessons: 36 hours
Reading course material and supplementary tasks: 60 hours
Reflection: 39 hours (Learning Diary)

Further information for students

Laurea's Degree regulations apply for this course:
- it is compulsory to attend the first session.
- Compulsory attendance: 80%
- deadline for learning diary 3.6

Grading scale

Approved/Failed

Evaluation methods and criteria

Evalaution will be based on a self-reflection learning diary based on the contact lessons and the study material.