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Member Services in Student ActivitiesLaajuus (5 cr)

Study unit code: TO00BR18

Credits

5 op

Learning outcomes

The goal is to develop competence in three areas:

1. Customer service competence

Student is able to
- describe the elements of excellent customer service and provide examples of this related to their own student activities
- interact with different kinds of people in customer service situations, taking their individual needs into consideration
- provide customer service in a constructive manner and promote community spirit



2. Safety, security and data protection

- student is able to
- ensure personal data protection and comply with the confidentiality obligation as well as describe related risks when organising member services
- use membership registers and point-of sales systems safely

3. Service development

Student is able to
- identify indirect feedback
- use feedback to develop services
- take future trends into account in service development

Further information

The competence is evaluated by using the Laurea assessment criteria requirement level II.

Enrollment

01.01.2023 - 02.12.2023

Timing

01.01.2023 - 31.12.2023

Number of ECTS credits allocated

5 op

Virtual proportion

5 op

RDI proportion

5 op

Mode of delivery

Distance learning

Unit

Laurea Leppävaara

Campus

Laurea Virtual Campus

Teaching languages
  • Finnish
Seats

1 - 100

Degree programmes
  • Laurea täydentävä osaaminen, amk-tutkinto (TOY2), Yhteiset opinnot
Teachers
  • Nelli Roine
  • Jaana Akiola
Teacher in charge

Jaana Akiola

Groups
  • TOY222SY
    Täydentävä osaaminen (amk-tutkinto), S22, Yhteiset opinnot
  • TOY223SY
    Täydentävä osaaminen (amk-tutkinto), S23, Yhteiset opinnot

Learning outcomes

The goal is to develop competence in three areas:

1. Customer service competence

Student is able to
- describe the elements of excellent customer service and provide examples of this related to their own student activities
- interact with different kinds of people in customer service situations, taking their individual needs into consideration
- provide customer service in a constructive manner and promote community spirit



2. Safety, security and data protection

- student is able to
- ensure personal data protection and comply with the confidentiality obligation as well as describe related risks when organising member services
- use membership registers and point-of sales systems safely

3. Service development

Student is able to
- identify indirect feedback
- use feedback to develop services
- take future trends into account in service development

Teaching methods

The implementation plan is available in Finnish.

Grading scale

Approved/Failed

Further information

The competence is evaluated by using the Laurea assessment criteria requirement level II.

Enrollment

01.01.2022 - 02.12.2022

Timing

01.01.2022 - 31.12.2022

Number of ECTS credits allocated

5 op

Virtual proportion

5 op

RDI proportion

5 op

Mode of delivery

Distance learning

Unit

Laurea Leppävaara

Campus

Laurea Virtual Campus

Teaching languages
  • Finnish
Seats

1 - 100

Degree programmes
  • Laurea täydentävä osaaminen, amk-tutkinto (TOY2), Yhteiset opinnot
Teachers
  • Jaana Akiola
Teacher in charge

Jaana Akiola

Groups
  • TOY221SY
    Täydentävä osaaminen (amk-tutkinto), S21, Yhteiset opinnot
  • TOY222SY
    Täydentävä osaaminen (amk-tutkinto), S22, Yhteiset opinnot

Learning outcomes

The goal is to develop competence in three areas:

1. Customer service competence

Student is able to
- describe the elements of excellent customer service and provide examples of this related to their own student activities
- interact with different kinds of people in customer service situations, taking their individual needs into consideration
- provide customer service in a constructive manner and promote community spirit



2. Safety, security and data protection

- student is able to
- ensure personal data protection and comply with the confidentiality obligation as well as describe related risks when organising member services
- use membership registers and point-of sales systems safely

3. Service development

Student is able to
- identify indirect feedback
- use feedback to develop services
- take future trends into account in service development

Teaching methods

The implementation plan is available in Finnish.

Grading scale

Approved/Failed

Further information

The competence is evaluated by using the Laurea assessment criteria requirement level II.