Customer-Oriented Business Development and MarketingLaajuus (10 op)
Opinnon tunnus: A9480
Laajuus
10 op
Osaamistavoitteet
The student is able to:
- evaluate the prerequisites for customer-oriented operation, and different customer needs and solutions
- develop customer-oriented business models and processes
- innovate customer-oriented products and services*
- choose the right marketing measures for different target groups
*The verb 'develop' has been replaced effective 1st of August 2024.
Ilmoittautumisaika
25.11.2024 - 01.12.2024
Ajoitus
01.01.2025 - 31.07.2025
Opintopistemäärä
10 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, liko
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 50
Koulutus
- Degree Programme in Business Management (HBA2), Laurea Leppävaara
Opettaja
- Marika Nikkinen
- Marjo Lipasti
Vastuuopettaja
Marika Nikkinen
Ryhmät
-
HBA224SNDegree Programme in Business Management, daytime studies, S24, Leppävaara
-
HBA224SN2Degree Programme in Business Management (tailor-made), daytime studies, S24, Leppävaara
Osaamistavoitteet
The student is able to:
- evaluate the prerequisites for customer-oriented operation, and different customer needs and solutions
- develop customer-oriented business models and processes
- innovate customer-oriented products and services*
- choose the right marketing measures for different target groups
*The verb 'develop' has been replaced effective 1st of August 2024.
Arviointiasteikko
H-5
Ajoitus
03.09.2024 - 20.12.2024
Opintopistemäärä
10 op
Toteutustapa
Lähiopetus
Yksikkö
Korkeakouluyksikkö W
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
10 - 40
Koulutus
- Degree Programme in Business Management (HBA2), Laurea Leppävaara
Opettaja
- Sari Jääskeläinen
- Marika Nikkinen
Vastuuopettaja
Marika Nikkinen
Ryhmät
-
HBA223SN3Degree Programme in Business Management (tailor-made), daytime studies, S23, Leppävaara, group 2
Osaamistavoitteet
The student is able to:
- evaluate the prerequisites for customer-oriented operation, and different customer needs and solutions
- develop customer-oriented business models and processes
- innovate customer-oriented products and services*
- choose the right marketing measures for different target groups
*The verb 'develop' has been replaced effective 1st of August 2024.
Toteutustapa
A Canvas learning environment is used to support the implementation, but it is important to take part in teaching and guidance on campus according to schedule. The study unit includes working in pairs or groups. You will receive feedback for assignments from the teacher, and peer feedback may also be utilized
Aika ja paikka
Check Timetable Engine at https://lukkarit.laurea.fi/ for the schedule information. Laurea reserves the right to modify the timetable.
Oppimateriaali ja suositeltava kirjallisuus
You will find the recommended literature and other resources from Canvas. Including e.g.
Finch, Brian. 2013. How to write a business plan. Kogan Page.
Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
Osterwalder, A. & Pigneur, Y. 2009. Business Model Generation. Amsterdam. Self Published.
Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
Toteutuksen valinnaiset suoritustavat
According to the degree regulations (2024), "Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence." Further information in the student intranet.
You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.
Toteutuksen tärkeät päivämäärät
Based on the degree regulations (2024), the student accepted for the implementation is required to confirm his/her participation by showing activity at the start of the study in the following way:
In order to demonstrate activity, the student must be present at the first contact lesson or notify the teacher in charge of his/her absence to confirm his/her participation in the study. Registration will be rejected if the student does not report his/her absence at the start of the study or the reason for the absence cannot be considered justified. Another student can be taken in his place. The first contact lesson is 10.9.2024.
Attendance and participation in team presentations are mandatory.
Kansainvälisyys toteutuksella
The study unit is suitable for exchange students.
Opiskelijan ajankäyttö ja kuormitus
10 ECTS = 270 hours of student work
Workload of the study is measured in a way that to acquire the goal competence of the study, one credit corresponds to an average of 26.7 hours of work done by the student. The actual time needed varies e.g. according to prior competence.
Sisältö ja sen jaksotus
Developing a business idea and making a business plan. Using Business Model Canvas to create a business plan.
During this course the student will learn to:
- evaluate the prerequisites for customer-oriented operation, and different customer needs and solutions
- develop customer-oriented business models and processes
- develop customer-oriented products and services
- choose the right marketing measures for different target groups
Lisätietoja opiskelijoille
The study unit corresponds to the requirements of Bachelor´s level education.
The prerequisite for participation is always that the possible competence prerequisites according to the curriculum (previous study or similar competence) are fulfilled. The student is responsible for taking into account the prerequisite conditions.
The quality of the study unit implementation has been assessed and the self-evaluation report is available for example in Canvas or Teams.
Arviointiasteikko
H-5
Arviointimenetelmät ja arvioinnin perusteet
“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).
Competence assessment is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the assessment criteria listed in the implementation plan for the studies." (Laurea degree regulations 2024).
Item's to be evaluated TBD in evaluation.
Please be aware that these criteria are subject to potential revisions. The dates for all of the evaluated items will be announced in Canvas.
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
Professional knowledge basis, information searching and reporting
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use their knowledge basis
- report in the agreed manner
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
Teamwork, skills, leadership, and responsibility
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage their time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of their work and use of time
- detect safety-related risks
- justify their actions in accordance with the professional code of conduct
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of their work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
“Students who have failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. If the student does not pass the assessment despite the opportunity to complete their study attainment, they must complete the study unit in question in full as specified by the teacher.” (Degree regulations 2024.)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarize yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. If Tournitin is used when assignments are checked, the lecturer will inform the students of this.
Ilmoittautumisaika
27.11.2023 - 03.12.2023
Ajoitus
28.02.2024 - 31.05.2024
Opintopistemäärä
10 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, liko
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Business Management (HBA2), Laurea Leppävaara
Opettaja
- Marika Nikkinen
- Marjo Lipasti
Vastuuopettaja
Marjo Lipasti
Ryhmät
-
HBA223SNDegree Programme in Business Management, daytime studies, S23, Leppävaara
-
HBA223SN2Degree Programme in Business Management (tailor-made), daytime studies, S23, Leppävaara
Osaamistavoitteet
The student is able to:
- evaluate the prerequisites for customer-oriented operation, and different customer needs and solutions
- develop customer-oriented business models and processes
- innovate customer-oriented products and services*
- choose the right marketing measures for different target groups
*The verb 'develop' has been replaced effective 1st of August 2024.
Toteutustapa
A Canvas learning environment is used to support the implementation, but it is important to take part in teaching and guidance on campus according to schedule. The study unit includes working in pairs or groups. You will receive individual feedback for assignments from the teacher, and working life or peer feedback may also be utilised.
Oppimateriaali ja suositeltava kirjallisuus
E.g
Finch, Brian. 2013. How to write a business plan. Kogan Page.
Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
Osterwalder, A. & Pigneur, Y. 2009. Business Model Generation. Amsterdam. Self Published.
Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
Toteutuksen valinnaiset suoritustavat
All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.
Toteutuksen tärkeät päivämäärät
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Opiskelijan ajankäyttö ja kuormitus
10 ECTS = 270 hours of student work
Sisältö ja sen jaksotus
Developing a business idea and making a business plan. Learning to use Business Model Canvas.
During this course the student will learn to:
- evaluate the prerequisites for customer-oriented operation, and different customer needs and solutions
- develop customer-oriented business models and processes
- develop customer-oriented products and services
- choose the right marketing measures for different target groups
Lisätietoja opiskelijoille
The study unit corresponds to the requirements of Bachelor level education.
According to the degree regulations (section 18) students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.
If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place.
The quality of the study unit implementation has been assessed and the self-evaluation report is available in Canvas.
Arviointiasteikko
H-5
Arviointimenetelmät ja arvioinnin perusteet
“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
Professional knowledge basis, information searching and reporting
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use their knowledge basis
- report in the agreed manner
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
Professional practice and workplace development
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate their need for guidance
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
Teamwork, skills, leadership, and responsibility
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage their time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of their work and use of time
- detect safety-related risks
- justify their actions in accordance with the professional code of conduct
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of their work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. Laurea provides examination retake dates. Students must register for these examinations no later than 10 days before the retake date. A failed exam or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt." (Laurea degree regulations.)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. If Ouriginal is used when assignments are checked, the lecturer will inform the students of this.
Ilmoittautumisaika
28.11.2022 - 09.01.2023
Ajoitus
18.01.2023 - 05.06.2023
Opintopistemäärä
10 op
TKI-osuus
5 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, liko
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Business Management (HBA2), Laurea Leppävaara
Opettaja
- Sini Setälä
- Ove Backlund
Vastuuopettaja
Ove Backlund
Ryhmät
-
HBA222SNDegree Programme in Business Management, daytime studies, S22, Leppävaara
Osaamistavoitteet
The student is able to:
- evaluate the prerequisites for customer-oriented operation, and different customer needs and solutions
- develop customer-oriented business models and processes
- innovate customer-oriented products and services*
- choose the right marketing measures for different target groups
*The verb 'develop' has been replaced effective 1st of August 2024.
Toteutustapa
Lectures, develoment of a business plan, work life project with a company, presentations in class.
The assigments and the project are made in teams.
Aika ja paikka
Leppävaara campus, January 18 - May 3, 2023. Lectures/meetings on Wednesdays at 8.45-11.15 (exception January 31 on Tuesday, but that is independent working in teams).
Please note the schedule below.
Oppimateriaali ja suositeltava kirjallisuus
E.g
Finch, Brian. 2013. How to write a business plan. Kogan Page.
Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
Osterwalder, A. & Pigneur, Y. 2009. Business Model Generation. Amsterdam. Self Published.
Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
Työelämäyhteistyö ja/tai TKI
1. Development of a Business plan and Canvas for own business idea.
2. Company project tbc.
Toteutuksen tärkeät päivämäärät
Week 3 Course introduction
Week 4 Project company presentation. Setting the project targets.
Week 14 Company project final presentations.
Week 18 Business plan pitching to judges.
Sisältö ja sen jaksotus
Week 3 Course introduction, team building. Business idea. Business plan lectures.
Week 4 Case company introduction.
Week 5 Independent working, no class.
Week 6 Case company project discussions per team
Week 7 Marketing, Business Plan lectures
Week 8 Buying behavior.
Week 9 Case company project discussions per team.
Week 10 No class. Independent working for case company project
Week 11 Own company project: Business idea discussions per team.
Week 12 Independent working for case company project.
Week 13 Own company project: Business Model Canvas (BMC) lectures.
Week 14 Case company project report presentations. Please note time: 8.45-14.45.
Week 15 Work shop: Own company Business Plan/BMC project, recap
Week 16 No class. Independent working for own company project.
Week 17 No class. Independent working for own company project.
Week 18 Business plan pitching to judges. Please note time: 8.45-14.45.
Arviointiasteikko
H-5
Arviointimenetelmät ja arvioinnin perusteet
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles
Ilmoittautumisaika
29.11.2021 - 14.12.2021
Ajoitus
01.02.2022 - 10.05.2022
Opintopistemäärä
10 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, liko
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Opettaja
- Sini Setälä
- Ove Backlund
Vastuuopettaja
Ove Backlund
Ryhmät
-
HMA221SNDegree Programme in Service Business Management, daytime studies, S21, Leppävaara
Osaamistavoitteet
The student is able to:
- evaluate the prerequisites for customer-oriented operation, and different customer needs and solutions
- develop customer-oriented business models and processes
- innovate customer-oriented products and services*
- choose the right marketing measures for different target groups
*The verb 'develop' has been replaced effective 1st of August 2024.
Toteutustapa
Lectures, develoment of a business plan, work life project with a company, presentations in class.
The assigments and the project are made in teams.
Aika ja paikka
Leppävaara campus, February 1-May 10, 2022. Lectures/meetings on Tuesdays at 8.45-11.15.
Please note the schedule below.
Oppimateriaali ja suositeltava kirjallisuus
E.g
Finch, Brian. 2013. How to write a business plan. Kogan Page.
Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
Osterwalder, A. & Pigneur, Y. 2009. Business Model Generation. Amsterdam. Self Published.
Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
Työelämäyhteistyö ja/tai TKI
1. Development of a Business plan and Canvas for own business idea.
2. Company project tbc.
Toteutuksen tärkeät päivämäärät
Week 5 Course introduction
Week 12 Business plan pitching to judges.
Week 14 Project company presentation. Project targets.
Week 19 Company report presentation.
Sisältö ja sen jaksotus
Week 5 Course introduction, team building. Business idea.
Week 6 Business plan lectures.
Week 7 Business plan lectures. Business idea discussions teamwise.
Week 8 No class.
Week 9 Marketing, Canvas lectures.
Week 10 Buying behavior, Internal marketing lectures.
Week 11 No class. Independent working for business plan pitch.
Week 12 Business plan pitching to judges. Please note time: 9-15.
Week 13 Independent working for finalizing the business plan and Canvas report. Tutoring available.
Week 14 Case company introduction.
Week 15 Preliminary plans for company project. Discussions teamwise.
Week 16 No class. Independent working for case company project
Week 17 No class. Independent working for case company project.
Week 18 No class. Independent working for case company project.
Week 19 Case company project report presentations.
Arviointiasteikko
H-5
Arviointimenetelmät ja arvioinnin perusteet
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles