Cross-Cultural Issues in Service Development (5 op)
Toteutuksen tunnus: A9308-HYA21821
Toteutuksen perustiedot
- Ilmoittautumisaika
-
01.04.2019 - 12.05.2019
Ilmoittautuminen toteutukselle on päättynyt.
- Ajoitus
-
02.05.2019 - 31.08.2019
Toteutus on päättynyt.
- Opintopistemäärä
- 5 op
- Lähiosuus
- 0 op
- Virtuaaliosuus
- 5 op
- TKI-osuus
- 2 op
- Toteutustapa
- Etäopetus
- Toimipiste
- Laurea Leppävaara
- Opetuskielet
- englanti
- Paikat
- 20 - 30
- Koulutus
- Degree Programme in Service Innovation and Design (HYA2), Laurea Leppävaara
Tavoitteet
The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes
Aika ja paikka
Online, Optima learning environment.
Oppimateriaali ja suositeltava kirjallisuus
A list of recommended reading will be published in Optima.
Toteutustapa
This is a virtual study unit starting in May and ending by August 31, 2019. There will be scheduled assignments during the summer, with a four weeks break in July. Online team work included.
Työelämäyhteistyö ja/tai TKI
Research-based service development assignment for managing inclusion and diversity in higher education: enhanceIDM.eu
Toteutuksen tärkeät päivämäärät
Assignments due on:
May 8
May 15
May 21
May 22
May 29
June 12
June 19
July 3
Aug 7
Aug 14
Aug 21
Aug 28
Kansainvälisyys toteutuksella
Team work with a student group from Upper Austria University of Applied Sciences (during May-June).
Toteutuksen valinnaiset suoritustavat
-
Opiskelijan ajankäyttö ja kuormitus
In average 135 work hours.
75 % individual work
25 % team work
Sisältö ja sen jaksotus
Basics of cultural studies
Intercultural communication
Multicultural teams, cultural frameworks
Culture's role in services
Cultural competence in service development
Service research and development task
Arviointiasteikko
H-5
Lisätiedot
This study unit is for Master Degree students only.
Guidance will take place in Optima learning environment.