Business Processes (10 cr)

Learning outcomes

The student is able to
- describe the opportunities, operators and networks in the business environment*
- define the functions, processes and IT systems of an organization
- define the core and supporting processes of an organization
- apply the concept of value chain and customer driven value creation in process development
- assess the financial and operational performance of logistics as part of the supply chain management

*The verb 'recognize' has been replaced effective 1st of August 2024.

Location and time

At Leppävaara campus during day time. The study unit starts 6 Sep 15.15 (special time) in class 206A.

Materials

Lecturers´ learning material in optima.
Recommended literature will be informed in optima.

Teaching methods

After completing this study unit the student is able to:
•recognize the opportunities, operators and networks in the business environment
•define the functions, processes and IT systems of an organization
•define the core and supporting processes of an organization
•apply the concepts of value thechain and customer driven value creation in process development
•assess the financial and operational performance of logistics as part of the supply chain management
The study unit consists of two parts Processes and Logistics
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Processes goals and contents:
Customer value based process management is essential to efficient operations and profitability of any modern organisation. In order to remain competitive, the companies must continually thrive at improving their processes and balancing the three key process variables: quality, time and costs.
After this course you will be able to describe the core and supporting processes of an organisation and to understand how the processes, functions and systems are linked to each other. You will also learn to use QPR Process Designer software for process analysis.
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Processes part consists of exercises and an essay.
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Logistics goals and contents:
The target is to to understand the impact of supply chain management as part of marketing strategy and to be able to assess the performance of logistics as part of the supply chain.
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Logistics part consists of exercises and an exam (individual work).
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There is also a company related assignment in teams

Exam schedules

Logistics exam date will be informed later in optima.

Student workload

10 cr 270 h

Content scheduling

The more detailed time schedule can be found in Optima.