Service Design (10 op)

Tavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Aika ja paikka

This course starts with an individual pre-task (you will be given the instructions by 24.8.).
The orientation day is on Friday 7.9. (10-16) in Otaniemi.
The presentation day is on Friday 9.11. (10-16) in Otaniemi.
The course consists of online course in Eliademy learning environment.
Students will get an invitation to Eliademy learning environment to Laurea email.
Students of group HLG217SA are prioritised in this Service Design online course.

Oppimateriaali ja suositeltava kirjallisuus

Reason, B., Lövlie, L., Flu, M. 2016. Service Design for Business – A Practical Guide to Optimizing the Customer Experience. Wiley.
Laurea Finna: https://laurea.finna.fi/Record/laurus.87157 (e-book available)
Stickdorn M., Hormes M., Lawrence A. & Schneider J. 2018. This is service design doing: A Practitioners’ Handbook. O’Reilly.
Laurea Finna: https://laurea.finna.fi/Record/laurus.90507 (e-book available)

Toteutustapa

The student is able to:
- describe how value is createdfor the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design projectusing service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design
This course will be an online course (Eliademy).
In addition to the theoretical parts you will carry out different tasks with your team and individually. The project will be done in cooperation with a real company with a real challenge. The outcome of the course will be:
- Service Concept
- Service Design Manual

Työelämäyhteistyö ja/tai TKI

Service Design Challenge Provider: MEINI

Toteutuksen tärkeät päivämäärät

This course starts with an individual pre-task (you will be given the instructions by 24.8.).
The orientation day is on Friday 7.9. (10-16) in Otaniemi.
The presentation day is on Friday 9.11. (10-16) in Otaniemi.

Toteutuksen valinnaiset suoritustavat

Optional Service Design courses in Otaniemi available in September and in November 2018
R0216-HLG1811 Service Design 10 op / HLG217KN
R0216-3001 Service Design 10 op / HLG217KN
+ other Service Design course options in other Laurea campuses

Arviointiasteikko

H-5