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Service Design (10 cr)

Code: R0216-HLF1811A

General information


Enrollment
14.05.2018 - 14.06.2018
Registration for the implementation has ended.
Timing
07.11.2018 - 21.12.2018
Implementation has ended.
Number of ECTS credits allocated
10 cr
Local portion
10 cr
RDI proportion
10 cr
Mode of delivery
Contact learning
Campus
Laurea Lohja
Teaching languages
English
Seats
20 - 50
Degree programmes
Liiketalouden koulutus (HLF2), Laurea Lohja (Finnish)
Teachers
Janika Kyttä
Annukka Jussila
Teacher in charge
Annukka Jussila
Study unit
R0216

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Materials

Knapp, J. 2016. Sprint: How to solve big problems and test new ideas in just five days. New York: Simon & Schuster.
Reason, B., Lövlie, L., Flu, M. 2016. Service Design for Business – A Practical Guide to Optimizing the Customer Experience. Wiley.
Laurea Finna: https://laurea.finna.fi/Record/laurus.87157 (e-book available)
Stickdorn M., Hormes M., Lawrence A. & Schneider J. 2018. This is service design doing: A Practitioners’ Handbook. O’Reilly.
Laurea Finna: https://laurea.finna.fi/Record/laurus.90507 (e-book available)

Teaching methods

The course has a theoretical part and a real-life project. The project will be done in cooperation with a real company with a real challenge. The project is done according the Service Design Sprint!, total of 7 days. The outcome of the course will be:
- Service Concept
- Service Design Manual

Employer connections

A real company as a Service Design Challenge provider

Content scheduling

The student needs to attend to first session on 9.11.2018 and in the Service Design Sprint! (7 days) 23.11. - 30.11.2018

Evaluation scale

H-5

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