Service Design (10 cr)
Code: R0216-HLA1811A
General information
- Enrollment
-
14.05.2018 - 14.06.2018
Registration for the implementation has ended.
- Timing
-
04.09.2018 - 10.12.2018
Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 8 cr
- Virtual proportion
- 2 cr
- RDI proportion
- 5 cr
- Mode of delivery
- Blended learning
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Finnish
- Seats
- 0 - 40
- Degree programmes
- Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)
Learning outcomes
The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design
Materials
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Other material given by the teachers before and during the study unit
Teaching methods
Design thinking
Service Design methods
Facilitation methods
Learning by Developing
Employer connections
Service Design Project Provider: Elisa
Exam schedules
Service Design project done in a team.
Content scheduling
The study unit will follow the service design process
Evaluation scale
H-5
Further information
Due to the co-creation methods used active participation in class is required