Service Design for Circular Economy (10 cr)

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Location and time

[This field is not used at Laurea.]

Materials

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Other materials will be shared during the study unit.

Teaching methods

Service Design for Circular Economy
NOTE. you can replace the Service Design study unit (R0216) with this study unit focused on the circular economy.

This is an online implementation consisting of two separate parts. The first Theory section 1 is a prerequisite for the second Project section 2.

The Theory section 1 (online) runs through 31.8.- 4.10.2022 and needs to be completed before taking the Project section.

The Project section 2 (blended learning) starts on 12.10. with a joint kick-off. Final presentations (pitching) will be on 7.12, course end on 9.12. with self & peer assessments.

Note. project section includes both online and campus sessions, which are all mandatory. Please check the dates below.

Employer connections

Project section:
Service Design project for Pääkaupunkiseudun Kierrätyskeskus (Helsinki Metropolitan Area Reuse Centre)

Student teams (5-6 persons per team) will develop a service concept for Reuse Centre's design challenge related to circular economy. Special focus on how to develop the business towards more sustainable models.

Exam schedules

THEORY SECTION 1
31.8.- 4.10. needs to be completed before taking the Project section.
The theory section covers service design process (Double Diamond), methods and tools, as well as circular economy principles and methods. It includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace during the given time-frame and need to be passed.

PROJECT SECTION 2
Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule. Project part requires active team work, including co-creation parts.

Important dates and deadlines:
Kick-off for the Project brief on 12.10. at 12.30-16 at Leppävaara Campus. Teaming during 7.10.-11.10.2022
Customer interviews in October, Testing interviews in November. Ideation workshop at Campus on 9.11. and final presentations on 7.12. on Zoom.

Phase 1 (Discover) portfolio return: 1.11. Campus session 12.10. at 12.30-16
Coaching on Zoom 19.10. at 12.30-16.
Phase 2 (Define) portfolio return: 8.11. Zoom session 2.11. at 12.30-16
Phase 3 (Develop) portfolio return: 22.11. Campus session 9.11. at 12.30-16
Phase 4 (Deliver) portfolio section: 6.12. Zoom session 23.11. at 12.30-16
Final pitch presentations on 7.12. at 13-16 on Zoom
(Note: times are provisional and subject to change)

International connections

Theory and Project section: execution in English.
The study unit is suitable for exchange students.

Completion alternatives

According to degree regulations “All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.

Theory section: no alternatives

Project section:
A prior knowledge and competence in an applied service design project can be manifested through alternative methods. For example, as a detailed 12-15 page project report which includes the project partners' evaluations. For further consultation, please be in touch with the instructor.

Student workload

THEORY SECTION
The course is 3 ects which equals approximately 81 hours of studying.
Work is done individually.

PROJECT SECTION 5
The course is 7 ects which equals approximately 189 hours of studying.
Most of the work will be done in teams, including co-creation parts.
The tasks are scheduled in phases throughout the course.

Content scheduling

THEORY SECTION
The theory section covers service design process (Double Diamond), methods and tools, as well as circular economy principles and methods.
Theory section includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace during the given time frame and need to be passed.

PROJECT SECTION
Study unit consists of the following phases:
- Service Design project kick-off on 12.10. at 12.30-16 at Campus

-Online work in teams in the following Double Diamond development phases:

*Discover 12.10.- 1.11.
*Define 2-8.11.
*Develop 9-22.11.
*Deliver 23.11.-6.12.
-Final presentations on Zoom 7.12.
self and peer assessment 7-9.12.

Evaluation scale

H-5

Further information

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).

Five spots reserved for open UAS students.