Service Design (10 cr)

Code: R0216-3042

General information

Enrollment: 30.03.2020 - 19.04.2020
Registration for the implementation has ended.

Timing: 07.05.2020 - 31.07.2020
Implementation has ended.

Number of ECTS credits allocated: 10 cr

Local portion: 10 cr

Mode of delivery: Contact learning

Campus: Laurea Leppävaara

Teaching languages: English

Seats: 20 - 40

Degree programmes: Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)

Teachers: Kati Tawast

Teacher in charge: Kati Tawast

Study unit: R0216

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Materials

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Knapp, J., Zeratsky, J. & Kowitz, B. 2016. Sprint: How to Solve Big Problems and test new ideas in Just Five Days. New York: Simon & Schuster Paperbacks.

Teaching methods

Service Design Sprint
Service Design study unit is in English. This execution is in a format of 10 days of 100 challenges Design Sprint. Design Sprint execution is an intensive which requires participation through the whole 2 weeks (weekdays). Absences are not allowed as they affect the team work and cannot be covered with extra assignments. We will take maximum 40 students in this execution. Do not miss this unique opportunity to work together with Haaga-Helia and Metropolia students.

Pre Sprint
* What is Design Sprint
* What is Service Design
Pre-assignment will be sent by email to the participants.
Sprint 1.6.-12.6.2020
After Sprint
*Finalizing Service Design Portfolio

Employer connections

Several Service Design Challenges to choose

Evaluation scale

H-5

Further information

KEY CONCEPTS
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Service design / design thinking
Service design process and tools
Customer Insight (Persona & Customer Journey)
Value proposition
Prototyping & testing
Business Model Canvas
Service Concept
ASSIGNMENTS
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Pre-assignment (Theory & Literature)
Customer project
Development of service concept / team work
Evaluated using scale (5-1)
Service Design Portfolio
Created during the process
The finished service design portfolio is given to the customer project provider