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Competence in Customer Relationships and Projects (10 cr)

Code: R0212-HLA1811

General information


Enrollment
14.05.2018 - 31.05.2018
Registration for the implementation has ended.
Timing
28.08.2018 - 21.12.2018
Implementation has ended.
Number of ECTS credits allocated
10 cr
Local portion
8 cr
Virtual proportion
2 cr
RDI proportion
5 cr
Mode of delivery
Blended learning
Campus
Laurea Leppävaara
Teaching languages
Finnish
Degree programmes
Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)
Teachers
Anne Martola
Laura Salmi
Eveliina Hytönen
Teacher in charge
Laura Salmi
Study unit
R0212

Learning outcomes

The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts

Teaching methods

Luennot, workshopit, harjoitukset ja seminaari. Opintojaksolla tehdään tiimissä projekti yhteistyöyrityksen kanssa.

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