Competence in Customer Relationships and Projects (10 cr)
Code: R0212-HLA1811
General information
- Enrollment
-
14.05.2018 - 31.05.2018
Registration for the implementation has ended.
- Timing
-
28.08.2018 - 21.12.2018
Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 8 cr
- Virtual proportion
- 2 cr
- RDI proportion
- 5 cr
- Mode of delivery
- Blended learning
- Campus
- Laurea Leppävaara
- Teaching languages
- Finnish
- Degree programmes
- Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)
Learning outcomes
The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts
Teaching methods
Luennot, workshopit, harjoitukset ja seminaari. Opintojaksolla tehdään tiimissä projekti yhteistyöyrityksen kanssa.