Cross-Cultural Issues in Service Development (5 op)
Toteutuksen tunnus: A9308-3002
Toteutuksen perustiedot
- Ilmoittautumisaika
-
30.03.2020 - 19.04.2020
Ilmoittautuminen toteutukselle on päättynyt.
- Ajoitus
-
01.05.2020 - 31.08.2020
Toteutus on päättynyt.
- Opintopistemäärä
- 5 op
- Lähiosuus
- 0 op
- Virtuaaliosuus
- 5 op
- TKI-osuus
- 3 op
- Toteutustapa
- Etäopetus
- Toimipiste
- Laurea Yhteinen
- Opetuskielet
- englanti
- Paikat
- 0 - 24
- Koulutus
- Complementary competence, master’s studies in English (CYJ2), Generic studies
- Opettajat
- Tarja Chydenius
- Opintojakso
- A9308
Tavoitteet
The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes
Aika ja paikka
Online, Optima learning environment.
Oppimateriaali ja suositeltava kirjallisuus
A list of recommended reading will be published in Optima.
Toteutustapa
This is a virtual study unit starting in May and ending by August 31, 2020. There will be scheduled assignments during the summer, with a four weeks break in July. Online team work included.
Työelämäyhteistyö ja/tai TKI
Research-based service development assignment for an external partner.
Toteutuksen tärkeät päivämäärät
Assignments due on:
May 5, 13, 20, 24, 26
June 4, 11, 25
August 6,10,13, 27
There will be a summer break in July. However, many of the August assignments and the project can be done independently and handed in earlier.
Kansainvälisyys toteutuksella
Team work with a student group from Upper Austria University of Applied Sciences (during May-June).
Toteutuksen valinnaiset suoritustavat
A student may propose an independent approach to compensate the study unit. The assignment(s) need to lead to similar learning objectives as on this study unit and equal 5 ects.
Opiskelijan ajankäyttö ja kuormitus
In average 135 work hours.
75 % individual work
25 % team work
Sisältö ja sen jaksotus
Basics of cultural studies
Intercultural communication
Multicultural teams, cultural frameworks
Culture's role in services
Cultural competence in service development
Service research and development task
Arviointiasteikko
H-5
Lisätiedot
This study unit is for Master Degree students only.
Guidance will take place in Optima learning environment.