Developing Service Systems (10 cr)
Code: A9298-MEA1811
General information
- Enrollment
-
14.05.2018 - 31.05.2018
Registration for the implementation has ended.
- Timing
-
28.08.2018 - 21.12.2018
Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 10 cr
- RDI proportion
- 7 cr
- Mode of delivery
- Contact learning
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Degree programmes
- Degree Programme in Restaurant Entrepreneurship (MEA2), Laurea Leppävaara
- Teachers
- Sari Jääskeläinen
- Sirkka Antinluoma
- Miia Vakkuri
- Henry Lybäck
- Teacher in charge
- Miia Vakkuri
- Study unit
- A9298
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production
Location and time
At Leppävaara Campus
Starting ?;
Teaching methods
Trainees/ contact lessons, workshops, visits
Barlaurea and Flow Theme week
Exam schedules
In the timetable in Optima
Evaluation scale
H-5