Developing Service Systems (10 cr)
Code: A9146-MKA1821A
General information
- Enrollment
-
26.11.2018 - 02.12.2018
Registration for the implementation has ended.
- Timing
-
07.01.2019 - 24.05.2019
Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 5 cr
- Virtual proportion
- 5 cr
- RDI proportion
- 3 cr
- Mode of delivery
- Blended learning
- Campus
- Laurea Leppävaara
- Teaching languages
- Finnish
- Seats
- 0 - 40
- Degree programmes
- Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production