Client Oriented Social and Health Care Services (3 cr)

Learning outcomes

(3 ECTS credits; 5 Chinese credits)
Total 1 course: 81 hours: 32 offline lessons; 3 online lessons; 62 hours independent work, group work, pair work, practical work.

The student is able to
• value clients as experts and operators in their own lives
• value clients' significant others as an emotional resource
• describe the main concepts in a professional relationship and interaction between the client and the nurse in face-to-face and online interaction
• act in a preventive manner while taking the level of risk into account in challenging situations with clients or in situations that pose a risk of violence
• explain the main features of social and health care organisations, the ways in which services are provided and organised, and the organisations’ guidance and supervision in Finlan
• describe electronic service paths as part of the service system
• describe the legislation and information guidance that regulates health care
• describe the data protection and data security requirements of social and health care in creating, using, storing and disposing of patient data

Content

• the concept of customer orientation in a concrete manner
• interpersonal skills
• the characteristics of the caregiver-patient relationship
• personal strengths and areas for improvement in nursing interaction
• Social and healthcare system
• Legislation guiding healthcare
• Information management in social and healthcare

Materials

Literature: Harris, R.T. 2018. The Concept of Client Orientation in Health Care Organizations: A Conceptual Development and Preliminary Assessment. Palala Press.

Evaluation scale

Approved/Failed