Service Design Process (5 cr)
Code: ND00CC09-3005
General information
- Enrollment
-
18.05.2026 - 24.05.2026
Registration for introductions has not started yet.
- Timing
-
01.08.2026 - 31.12.2026
The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual proportion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- 10 Liiketalous-, tietojenkäsittely- ja palvelualat
- Campus
- Laurea Virtual Campus
- Teaching languages
- English
- Seats
- 20 - 55
- Degree programmes
- Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara
- Teachers
- Terhi Kärpänen
- Teacher in charge
- Terhi Kärpänen
- Groups
-
NCA225SADegree Programme in Business Information Technology, Cyber Security, virtual studies, S25, Leppävaara
- Study unit
- ND00CC09
Learning outcomes
The student is able to:
- describe how value is created for the customers through service
- describe the service design process
- recognize and apply service design tools and methods in practice
Evaluation scale
H-5