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Service Design (6 cr)

Code: SY00CA83-3002

General information


Timing
01.08.2026 - 31.12.2026
The implementation has not yet started.
Number of ECTS credits allocated
6 cr
Local portion
0 cr
Virtual proportion
6 cr
Mode of delivery
Distance learning
Unit
30 Ylemmät ammattikorkeakoulututkinnot
Campus
Laurea Virtual Campus
Teaching languages
English
Seats
20 - 30
Degree programmes
Degree Programme in Managing Digital Transformation in the Health Sector (NYD1), Laurea Virtual Campus
Degree Programme in Managing Digital Transformation in the Health Sector (SYD1), Laurea Virtual Campus
Teachers
Virpi Kaartti
Anna Salmi
Teacher in charge
Virpi Kaartti
Groups
SYD126KJ
Degree Programme in Managing Digital Transformation in the Health Sector, yamk, virtual studies, K26, Virtual Campus
NYD126KJ
Degree Programme in Managing Digital Transformation in the Health Sector, yamk, virtual studies, K26, Virtual Campus
Study unit
SY00CA83

Learning outcomes

The student is able to:
- analyze the key principles and concepts of systemic service design in relation to the development of the social welfare and health care service ecosystems
- utilize evidence-based information as a starting point for the development of digital services in social and health care service ecosystems
- define customer-oriented service needs, with an attention to the diversity of customers' and their situations, in the rapidly developing service environment in the changing social welfare and health care
- apply systemic service design process and methods in the digital/hybrid operating environment of the social welfare and health care
- identify opportunities and challenges for new forms of value co-creation when improving existing and designing new digital services for the social and health care system
- utilize service design in developing and advancing the professional practices in their field

Evaluation scale

H-5

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