Encountering the Customer and Professional Interaction (10 cr)
Code: SR00BO20-3007
General information
- Enrollment
-
24.11.2025 - 30.11.2025
Registration for introductions has not started yet.
- Timing
-
01.01.2026 - 31.07.2026
The implementation has not yet started.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 7 cr
- Virtual proportion
- 3 cr
- RDI proportion
- 4 cr
- Mode of delivery
- Blended learning
- Unit
- 20 Sosiaali- ja terveysala
- Campus
- Laurea Tikkurila
- Teaching languages
- Finnish
- Seats
- 20 - 90
- Degree programmes
- Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)
- Teachers
- Hanna Väätäjä
- Minna Anthoni
- Marleena Lempiäinen
- Teacher in charge
- Minna Anthoni
- Groups
-
SRV2M26KASosionomikoulutus, rikosseuraamusala, monimuotototeutus, K26, Tikkurila
-
SRV226KASosionomikoulutus, rikosseuraamusala, monimuotototeutus, K26, Tikkurila
- Study unit
- SR00BO20
Learning outcomes
The student is able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion
Evaluation scale
H-5