AI Enabled Service Design and Sustainability Project (15 cr)

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Location and time

Please, see the Timetable Engine at https://lukkarit.laurea.fi/ for the schedule information. Laurea reserves the right to modify the timetable.

Materials

The source materials needed for the subject area of the project are selected separately after the project assignment.

Teaching methods

Output: Designing, prototyping and testing Sustainable thinking and Business Development with Service Design. Semi-Intensive project 16.1.-17.4.2025!

Project Deliverables:
- Client Pitch presentation, team work
- Desktop Research-phase Compiling Document, team work
- Service Design portfolio, team work
- Canvas Theory Course, individual work
- Buddy Check self/Peer evaluation results, individual work

Learning Objectives:
- Learning to collaborate and to use Service Design in customer oriented development work
- Learning Sustainable thinking and development methods
- Using AI in a real life Service Design Business Project
- Defining target personas, designing customer journeys
- Learning to work in a multicultural team
- Learning leadership in a multicultural team

Important dates:
Kickoff and Client brief 16.1.2025 12.30-16.00
Project guidance and project team days on Thursdays (30.1.- 10.4.2025)
Client Presentation and Final evaluation 17.4.2024
Project Seminar 13.5.2025 (all projects)
DL Return of Service Design Portfolio and Buddy Check self/peer evaluation 13.5.2025

LECTURER/SUPERVISOR:
Marja Isokangas https://www.linkedin.com/in/marjaisokangas/

Studying platforms: Teams, Miro & Canvas
GUIDANCE ONSITE at HYVINKÄÄ CAMPUS!

Project’s guidance and working sessions can be viewed in Timetable Engine / Tuudo. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available Teams.

This is a blended learning implementation:
The project includes, in addition to teamwork, scheduled guidance on campus and online, which require participation. An independently studied part (in Canvas) supports the project implementation. Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Employer connections

Working life partner:Tbd

Exam schedules

Kick-Off (mandatory participation):

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

According to the degree regulations (2024) "the student must be present at the first contact lesson or notify the teacher in charge of their absence to confirm their participation in the study. Registration will be rejected if the student does not report their absence at the start of the study or the reason for the absence cannot be considered justified. Another student can be taken in their place. In project studies the first contact lesson is the first meeting of the project team and guiding lecture(s).

International connections

The project is suitable for exchange students.

Completion alternatives

According to the degree regulations (2024), "Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. ... At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence." Further information in the student intranet.

You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.

Student workload

Workload of the study is measured in a way that to acquire the goal competence of the study, one credit corresponds to an average of 26.7 hours of work done by the student. The actual time needed varies e.g. according to prior competence.

Content scheduling

Aims of the project (Learning Objectives):
- Learning to collaborate and to use Service Design in customer oriented development work
- Learning Sustainable thinking and development methods
- Using AI in a real life Service Design Business Project
- Defining target personas, designing customer journeys
- Learning to work in a multicultural team
- Learning leadership in a multicultural team

Important dates:
Kickoff and Client brief 16.1.2025 12.30-16.00
Project guidance and project team days on Thursdays (30.1.- 10.4.2025)
Client Presentation and Final evaluation 17.4.2024
Project Seminar 13.5.2025 (all projects)
DL Service Design Portfolio and Buddy Check self/peer evaluation 13.5.2025

Evaluation scale

H-5

Further information

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

The prerequisite for participation is always that the possible competence prerequisites according to the curriculum (previous study or similar competence) are fulfilled. The student is responsible for taking into account the prerequisite conditions.

The quality of the study unit implementation has been assessed and the self-evaluation report is available for example in Canvas or Teams.