Service Design (10 op)

Tavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Aika ja paikka

The Theory section during 13.1. - 2.2.2025 is an online course, which includes learning of service design process (Double Diamond), methods and tools in Canvas learning environment. You will study this part independently.

The Project section during 10.2.-7.4.2025 is an online course, which includes a service design project as team work, based on a real-life design challenge for Assembly, https://assembly.org/en

We will work in the virtual learning environment Canvas. You need to be committed and take an active role in teamwork. Participation in the workshops is mandatory.

The project kick-off will be held on 10.2.2025. The participation is MANDATORY. VERY IMPORTANT NOTE: If you are absent from kick-off you will not be able to participate in the project part of this course.

Mandatory workshops during the project: 10.2, 17.2, 3.3, 10.3, 31.3, 7.4. (study unit info on 13.1. is optional)

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This is service design doing. Sebastopol: O’Reilly.

Ebook: https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Toteutustapa

The course requires active participation through the whole project part. Please ensure you have reserved time for this course. Presence and active role in the project work is very important. If you want to reserve a spot in project part you have to be present during project kick-off.

This is an online implementation consisting of two separate parts. The first Theory section is a prerequisite for the second Project section.

The Theory section (online) Theory needs to be completed before taking the Project section.

Theory Part (online) runs through 13.1. -2.2.2025 and needs to be completed before participating in the Project Part . Theory part is done online individually and you can study the contents at your own pace. However, it is recommended to proceed according to the course schedule in order to make sure you will finalize this part of the study unit by 2.2.2025

The Project section 2 (online)

This part of the course includes a real life project. The project will be done in multidisciplinary teams. The Project Part (online) starts in February and a joint kick-off is held online on 10.2. This part ends on 7.4. with final pitch presentations. You and your team will work according to the given timeline and submit your team’s assignments by the given deadlines in each phase.

Työelämäyhteistyö ja/tai TKI

Project section:
Service Design project is done for Assembly, https://assembly.org/en

Student teams (5-6 persons per team) will develop a service concept for Assembly.

Toteutuksen tärkeät päivämäärät

THEORY SECTION

Theory needs to be completed before taking the Project section during 13.1. - 2.2.2025.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed. All assignments must be submitted and passed.

PROJECT SECTION

Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.
Contact sessions: mandatory: 10.2, 17.2, 3.3, 10.3, 31.3, 7.4. (study unit info on 13.1. is optional)

Kansainvälisyys toteutuksella

Theory and Project section: execution in English.
The study unit is suitable for exchange students, on condition exchange student is able to join in course mandatory contact sessions.

Toteutuksen valinnaiset suoritustavat

According to degree regulations “All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit student intranet.

Theory section: no alternatives

Project section:
A prior knowledge and competence in an applied service design project can be manifested through alternative methods. For example, you can join demostration of competence process (please check instructions from student intranet) or as a detailed 12-15 page project report which includes the project partners' evaluations. For further consultation, please be in touch with the instructor.

Opiskelijan ajankäyttö ja kuormitus

THEORY SECTION 3 ECTS
The course is 3 ects which equals approximately 81 h of studying.
Work is done individually.

PROJECT SECTION 7 ECTS
The course is 7 ects which equals approximately 189 h of studying.
Most of the work will be done in teams.
The tasks are scheduled in phases throughout the course.

Sisältö ja sen jaksotus

THEORY SECTION

Theory needs to be completed before taking the Project section.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed. All assignments must be submitted and passed.

PROJECT SECTION

Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.

Arviointiasteikko

H-5

Lisätiedot

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations)

In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).