Hospitality Management and Customer Understanding (10 cr)

Code: PH00BN93-3007

General information

Enrollment: 25.11.2024 - 01.12.2024
Registration for the implementation has ended.

Timing: 28.02.2025 - 16.05.2025
Implementation is running.

Number of ECTS credits allocated: 10 cr

Local portion: 9 cr

Virtual proportion: 1 cr

Unit: 10 Liiketalous-, tietojenkäsittely- ja palvelualat

Campus: Laurea Leppävaara

Teaching languages: English

Seats: 20 - 40

Degree programmes: Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Teachers: Tia Karlsson; Marjaana Salomaa

Teacher in charge: Marjaana Salomaa

Groups: PHA225KN
Degree Programme in Hospitality Management and Service Design, daytime studies, K25, Leppävaara

Study unit: PH00BN93

Learning outcomes

The student is able to
- define the services in the hospitality industry
- evaluate user-centered behaviour in different services in the hospitality field
- explore hospitality services in the international framework

Location and time

In Leppävaara according to schedule. It is compulsory to be present during the first meeting, team presentations, and possible guest lectures and visits. The study unit may involve visits to locations outside the campus.

Materials

Material Available in Canvas.

Teaching methods

Lectures, project for an organization, presentations in class. There are individual and team assignments.

Exam schedules

Detailed timetable available in Canvas.

Student workload

10 ECTS = 270 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.

Content scheduling

Detailed timetable available in Canvas.

- Define Hospitality Industry
- Define the services in the hospitality industry
- Evaluate user-centered behavior
- Services in the hospitality field
- Hospitality services in the international framework

Evaluation scale

H-5