Customer-orientation in Services (5 cr)
Code: ML00BW54-3011
General information
Enrollment
25.11.2024 - 01.12.2024
Timing
01.01.2025 - 31.07.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
- Petri Miinalainen
Teacher in charge
Petri Miinalainen
Groups
-
PRA225KNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, K25, Leppävaara
Learning outcomes
The student is able to:
- explain the nature of services as a part of customer experience
- describe the role of service offering to providing customer-oriented services
- define service quality factors
- collect market information and use it to understand consumer behaviour
Grading scale
H-5