Opinto-opas

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

This is a work-based learning study unit (TOPI).

The student will contact coaches to start with this study unit and make a learning plan (see instructions in student intranet). The learning plan should include description of the service development/new service innovation project using service design process and the methods. The coaches will approve the learning plan and agree schedule with the student.

The first part of the study unit (Theory) is completed independently, following a flexible schedule as long as it is completed by the agreed deadline. Self-direction is required. You will study in a Canvas learning environment which includes learning material and tests. You will not receive individual feedback for assignments: feedback is based on checking the accuracy of the answers.

The second part of the study unit (Project) is implemented at student's workplace as work-based learning (TOPI) project. A Canvas learning environment is used to support the implementation as well as the coaches.

Aika ja paikka

Students can start this study unit in their own schedule which has agreed with the coaches.

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

A comprehensive material package is provided in Canvas.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

A service design project will be carried out in teams after the theory part is finished. The student will provide the design challenge of the its workplace.

Toteutuksen tärkeät päivämäärät

The theory part must be completed before of the project part.

Kansainvälisyys toteutuksella

The study unit is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

The study unit is 10 credits, equivalent to 270 hours.

Approximate distribution of workload:
Theory 5 x 16 h = 80 h
Project workshops attendance (including presentations to the client) 7 x 6 h + 3 h = 45 h
Teamwork outside workshops 10 x 15 h = 150 h

Sisältö ja sen jaksotus

The theory part covers the service design process, as seen through the Double Diamond model.

In the project part, the same process will be implemented in practice.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

The study unit is assessed in two parts. The first part (theory) is assessed individually via quizzes in Canvas. Each quizz can be taken twice, in the given time frame. A grade from 0 to 5 will be given for this part based on the quizz results.

The second part (project) is assessed via a service design portfolio documenting the project. The portfolio is assessed as a team assignment. A grade from 0 to 5 will be given to the team.

In addition, students will give peer feedback via Buddycheck, which can be taken into account in grading if necessary.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. Laurea provides examination retake dates. Students must register for these examinations no later than 10 days before the retake date. A failed exam or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt." (Laurea degree regulations.)

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. If Ouriginal is used when assignments are checked, the lecturer will inform the students of this.

Lisätiedot

Tietojenkäsittelyn koulutusten opetussuunnitelmiin tulee muutos vuodesta 2025 alkaen, joka koskettaa niitä, jotka eivät ole suorittaneet opintojaksoa viimeistään kevätlukukaudella 2026*. Opintojakson tilalle tulee ND00CC09 Service Design Process 5 op. Lisäksi opiskelijalle hopsataan projektiosuus. Sovithan hops-muutoksesta opettajatuutorisi kansssa. Vaihtoehtoisesti voit suorittaa opintojakson R0216 Service Design liiketalouden koulutuksen opintototeutuksella. (*Tarkistathan tarjonnan, sillä muutokset ajoituksissa mahdollisia)