Encountering the Customer and Professional Interaction (10 cr)
Code: SR00BO20-3005
General information
Enrollment
27.11.2023 - 03.12.2023
Timing
16.01.2024 - 24.04.2024
Number of ECTS credits allocated
10 op
Virtual proportion
3 op
RDI proportion
4 op
Mode of delivery
70 % Contact teaching, 30 % Distance learning
Unit
Laurea Tikkurila, sote
Campus
Laurea Tikkurila
Teaching languages
- Finnish
Seats
20 - 80
Degree programmes
- Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)
Teachers
- Hanna Väätäjä
- Minna Anthoni
- Marleena Lempiäinen
Teacher in charge
Hanna Väätäjä
Groups
-
SRV224KAMSosionomikoulutus, rikosseuraamusala, monimuotototeutus, K24, Tikkurila, ryhmä 2
-
SRV224KASosionomikoulutus, rikosseuraamusala, monimuotototeutus, K24, Tikkurila, ryhmä 1
Learning outcomes
The student is able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion
Grading scale
H-5