Service Design in Practice (10 cr)
Code: ML00BW68-3006
General information
Enrollment
27.11.2023 - 05.01.2024
Timing
18.01.2024 - 31.03.2024
Number of ECTS credits allocated
10 op
Virtual proportion
2.5 op
RDI proportion
10 op
Mode of delivery
75 % Contact teaching, 25 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
- Jami Riihihuhta
- Päivi Mantere
Teacher in charge
Päivi Mantere
Groups
-
PRA223KNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, K23, Leppävaara
Learning outcomes
The student is able to:
- plan and implement a service design project using co-creation methods
- organise work as a facilitator
- develop a service concept that enhances customer value, using future information
Teaching methods
The implementation plan is available in Finnish.
Grading scale
H-5