Study Guide

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Teaching methods

Please note! This Service Design Course is not a traditional one. The course will be carried through work-based learning project (työn opinnollistaminen). It means that the student must have a job. The content of the student’s job must be such that it enables the completion of the study by doing the work-based learning project. Each student will independently find the learning project and agree with her employer about the work-based learning. The course does not offer a project for student. Therefore, the course is mainly intended for the group HLF223KAM, but other students are also very welcome if the above-mentioned requirements will be fulfilled.

The study unit is conducted online and does not require attendance on campus. The study unit consists of two parts: Theory part and Service Design Project part. The study unit requires active participation and commitment to studying.

THE COURSE UNIT AND THE THEORY PART (3 ECTS) BEGINS AND RUNS THROUGH 14.1.2025 – 9.2.2025.

The theory part is completed independently following a schedule by a given deadline. Self-direction is required. You will study the theory in a Canvas learning environment which includes learning material and tests.

Please Note! Completing the Theory part and all the tests in it is a prerequisite for attending the second part, The Service Design Project part.

THE SERVICE DESIGN PROJECT PART (7 ECTS) BEGINS AND RUNS THROUGH 10.2.2025 – 11.5.2025.

The Service Design Project part can be completed through work-based learning project or demonstration of competence. The work-based learning project is completed in cooperation with students own workplace organization. The work-based learning project can also be done in pairs or groups.

The Service Design Project part has scheduled guidance sessions remotely on Zoom. The implementation of the work-based learning project is supported by the Canvas learning environment.

Learning materials and recommended literature

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly
https://laurea.finna.fi/Record/nelli01.4100000002045871

Further references to be announced when the course starts.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

The work-based learning project is completed in students own workplace organisation. The work-based learning project can also be done in pairs or groups.

Important dates

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

Course structure and sessions, (please note the mandatory sessions):

THE COURSE UNIT AND THE THEORY PART (3 ECTS) BEGINS AND RUNS THROUGH 14.1.2025 – 9.2.2025.

14.1. at 08.30-10.00 hrs Zoom: Service Design study unit Kick-off / Welcome to Service design study unit and instructions for the study unit (both work-based learning and demonstration of competence) MANDATORY (by attending the first session you will confirm your participation on this study unit!)

14.1. Canvas opens and independent theory studying starts. The topic selection for work-based learning project starts. Forming possible study pairs or groups or work-based learning project starts.

THE SERVICE DESIGN PROJECT PART (7 ECTS) BEGINS AND RUNS THROUGH 10.2.2025 – 11.5.2025.
Please Note! The successful completion of the THEORY PART is a prerequisite for getting access to THE SERVICE DESIGN PROJECT PART

10.2. at 14.15-15.45 hrs Zoom: The Service Design Project part Kick-Off and instructions MANDATORY

2.3. at 23.59 latest Canvas: deadline for returning work-based learning plan

Guidance Sessions
18.2. at 09.00-10.30 hrs Zoom
11.3 at 09.00-10.30 hrs Zoom
25.3. at 14.00-15.30 hrs Zoom
7.4. at 12.15-13.45 hrs Zoom

11.5. at 23.59 latest Canvas: deadline for returning the work-based learning project documentation

Project Assessment Discussions
19.5. at 12.00-15.00
20.5. at 12.00-16.00
27.5. at 12.00-16.00
Please note! The discussion slot for these days will be booked separately with the help of booking system during the project part

Students workload

One credit equals approximately 26.7 hours of work performed by the student. The number of credits of the study unit is 10 credits

Content and scheduling

Having completed the study unit, the student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Further information for students

Please note! This Service Design Course is not a traditional one. The course will be carried through work-based learning project (työn opinnollistaminen). It means that the student must have a job. The content of the student’s job must be such that it enables the completion of the study by doing the work-based learning project. Each student will independently find the learning project and agree with her employer about the work-based learning. The course does not offer a project for student. Therefore, the course is mainly intended for the group HLF223KAM, but other students are also very welcome if the above-mentioned requirements will be fulfilled.

The language used in the guidance session can be either Finnish or English.

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed exam or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt." (Laurea degree regulations.)

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. If Turnitin is used when assignments are checked, the lecturer will inform the students of this.