Opinto-opas

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

This is an online implementation consisting of two separate parts. The first Theory section 1 is a prerequisite for the second Project section 2.

The Theory section 1 (online) runs through 1.5.-27.5.2025. Zoom Kick-Start of the theory part - coaches available for Q & A on 29.4.2025 at 16:00-17.00. Theory needs to be completed before taking the Project section 2.

The Project section 2 is an online Design Sprint, which includes a service design project as a teamwork, based on a real-life design challenge. We will use Canvas, digital co-creation tool Miro and Zoom. The Project section 2 (online Design Sprint + Intensive teamwork) runs through 3.6.-20.6.2024. Design Sprint has three phases: Pre-Sprint, Sprint and After Sprint. Participating in all below listed sprint sessions is mandatory. In addition to the guided sessions, please prepare yourself also for intensive teamwork in-between the sessions.
Please note: THE PARTICIPATION IN ALL THE LISTED SESSIONS IS MANDATORY. YOU COMMIT YOURSELF TO FINISH A PROJECT FOR THE PROJECT PROVIDER company tba BY REGISTERING TO THIS STUDY UNIT.

Pre-sprint:
Monday 2.6.2025 at 16.00 – 20.00 in Zoom. Agenda: Welcome & COMPANY TBA Project Kick-off, Orientation, Team building and choosing the sprint roles
Tuesday 3.6.2025 at 16.00 – 20.00 in Zoom. Agenda: Customer insight & instructions for the problem interviews, Personas and customer journeys, Interview planning (Teams’ interview plans to be returned by the end of the day in Canvas.
Wednesday 4.6. – Friday 8.6.2025 COMPANY TBA interviews: Execution, analysis and visualization of problem interviews. Please book the whole day (8:00 hrs-17:00 hrs for COMPANY TBA problem interviews and analysis)

Sprint:
Mon 9.6.2025 at 16.00 – 20.00 in Zoom. Sprint Day 1: Map
Tue 10.6.2025 at 16.00 – 20.00 in Zoom. Sprint Day 2: Sketch
Wed 11.6.2025 at 16.00 – 20.00 in Zoom. Sprint Day 3: Decide & COMPANY TBA mid-week coaching
Thu 12.6.2025 at 16.00 – 20.00 in Zoom. Sprint Day 4: Prototype
Fri 13.6.2025 Sprint Day 5: Test (please book the whole day (8:00 hrs-17:00 hrs for COMPANY TBA test interviews and analysis) and Zoom at 17.00-18.00 Pitching & Business Model Canvas

After Sprint:
Monday 16.6.2025 at 16.00 – 20.00 in Zoom. Service Concept Pitching rehearsals
Tuesday 17.6.2025 Pitching to COMPANY TBA
Finalization of Design Portfolio and return 19.6.2025.

(Note: times are tentative and subject to change)

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This is service design doing. Sebastopol: O’Reilly.

Ebook: https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Knapp, J., Zeratsky, J. & Kowitz, B. 2016. Sprint (Links to an external site.): How to solve big problems and test new ideas in just five days. New York: Simon & Schuster.

Toteutuksen valinnaiset suoritustavat

Theory section: no alternatives

Project section:
A prior knowledge and competence in an applied service design project can be manifested through alternative methods. For example, as a detailed 12-15 page project report, which includes the project partners' evaluations. For further consultation, please be in touch with your teacher tutor.

Työelämäyhteistyö ja/tai TKI

Project section:
Service Design project / Sprint for Pääkaupunkiseudun Kierrätyskeskus
Student teams will develop a service concept related to the reuse of sports equipment.

Toteutuksen tärkeät päivämäärät

This is an online implementation consisting of two separate parts. The first Theory section 1 is a prerequisite for the second Project section 2.

The Theory section 1 (online) runs through 1.5.-27.5.2025. Zoom Kick-Start of the theory part - coaches available for Q & A 29.4.2025 at 16:00 hrs-17.00 hrs. Theory needs to be completed before taking the Project section 2.

The Project section 2 is an online Design Sprint, which includes a service design project as a teamwork, based on a real-life design challenge. We will use Canvas, digital co-creation tool Miro and Zoom. The Project section 2 (online Design Sprint + Intensive teamwork) runs through 3.6.-20.6.2024. Design Sprint has three phases: Pre-Sprint, Sprint and After Sprint. Participating in all below listed sprint sessions is mandatory. In addition to the guided sessions, please prepare yourself also for intensive teamwork in-between the sessions.
Please note: THE PARTICIPATION IN ALL THE LISTED SESSIONS IS MANDATORY. YOU COMMIT YOURSELF TO FINISH A PROJECT FOR THE PROJECT PROVIDER COMPANY TBA BY REGISTERING TO THIS STUDY UNIT.

Pre-sprint:
Monday 2.6.2025 at 16.00 – 20.00 in Zoom. Agenda: Welcome & COMPANY TBA Project Kick-off, Orientation, Team building and choosing the sprint roles
Tuesday 3.6.2025 at 16.00 – 20.00 in Zoom. Agenda: Customer insight & instructions for the problem interviews, Personas and customer journeys, Interview planning (Teams’ interview plans to be returned by the end of the day in Canvas.
Wednesday 4.6. – Friday 8.6.2025 COMPANY TBA interviews: Execution, analysis and visualization of problem interviews. Please book the whole day (8:00 hrs-17:00 hrs for COMPANY TBA problem interviews and analysis)

Sprint:
Mon 9.6.2025 at 16.00 – 20.00 in Zoom. Sprint Day 1: Map
Tue 10.6.2025 at 16.00 – 20.00 in Zoom. Sprint Day 2: Sketch
Wed 11.6.2025 at 16.00 – 20.00 in Zoom. Sprint Day 3: Decide & COMPANY TBA mid-week coaching
Thu 12.6.2025 at 16.00 – 20.00 in Zoom. Sprint Day 4: Prototype
Fri 13.6.2025 Sprint Day 5: Test (please book the whole day (8:00 hrs-17:00 hrs for COMPANY TBA test interviews and analysis) and Zoom at 17.00-18.00 Pitching & Business Model Canvas

After Sprint:
Monday 16.6.2025 at 16.00 – 20.00 in Zoom. Service Concept Pitching rehearsals
Tuesday 17.6.2025 Pitching to COMPANY TBA
Finalization of Design Portfolio and return 19.6.2025.

(Note: times are tentative and subject to change)

Kansainvälisyys toteutuksella

Theory and Project section: execution in English.

Opiskelijan ajankäyttö ja kuormitus

THEORY SECTION
The course is 3 ects which equals approximately 81h of studying.
Work is done individually.

PROJECT SECTION
The course is 7 ects, which equals approximately 189h of studying.
Most of the work will be done in teams.
Please note! If you register to this study unit, you have to be able to be present during all the sessions listed in the Important dates section, as well as prepare yourself for intensive teamwork in-between the sessions. You commit yourself to finish a project for the project provider COMPANY TBA

Sisältö ja sen jaksotus

This is an online implementation consisting of two separate parts. The first Theory section 1 is a prerequisite for the second Project section 2.

The Theory section 1 (online) runs through 1.5.-27.5.2025. Zoom Kick-Start of the theory part - coaches available for Q & A on 29.4.2025 at 16:00-17.00. Theory needs to be completed before taking the Project section 2.

The Project section 2 is an online Design Sprint, which includes a service design project as a teamwork, based on a real-life design challenge. We will use Canvas, digital co-creation tool Miro and Zoom. The Project section 2 (online Design Sprint + Intensive teamwork) runs through 3.6.-20.6.2024. Design Sprint has three phases: Pre-Sprint, Sprint and After Sprint. Participating in all below listed sprint sessions is mandatory. In addition to the guided sessions, please prepare yourself also for intensive teamwork in-between the sessions.
Please note: THE PARTICIPATION IN ALL THE LISTED SESSIONS IS MANDATORY. YOU COMMIT YOURSELF TO FINISH A PROJECT FOR THE PROJECT PROVIDER company tba BY REGISTERING TO THIS STUDY UNIT.

Pre-sprint:
Monday 2.6.2025 at 16.00 – 20.00 in Zoom. Agenda: Welcome & COMPANY TBA Project Kick-off, Orientation, Team building and choosing the sprint roles
Tuesday 3.6.2025 at 16.00 – 20.00 in Zoom. Agenda: Customer insight & instructions for the problem interviews, Personas and customer journeys, Interview planning (Teams’ interview plans to be returned by the end of the day in Canvas.
Wednesday 4.6. – Friday 8.6.2025 COMPANY TBA interviews: Execution, analysis and visualization of problem interviews. Please book the whole day (8:00 hrs-17:00 hrs for COMPANY TBA problem interviews and analysis)

Sprint:
Mon 9.6.2025 at 16.00 – 20.00 in Zoom. Sprint Day 1: Map
Tue 10.6.2025 at 16.00 – 20.00 in Zoom. Sprint Day 2: Sketch
Wed 11.6.2025 at 16.00 – 20.00 in Zoom. Sprint Day 3: Decide & COMPANY TBA mid-week coaching
Thu 12.6.2025 at 16.00 – 20.00 in Zoom. Sprint Day 4: Prototype
Fri 13.6.2025 Sprint Day 5: Test (please book the whole day (8:00 hrs-17:00 hrs for COMPANY TBA test interviews and analysis) and Zoom at 17.00-18.00 Pitching & Business Model Canvas

After Sprint:
Monday 16.6.2025 at 16.00 – 20.00 in Zoom. Service Concept Pitching rehearsals
Tuesday 17.6.2025 Pitching to COMPANY TBA
Finalization of Design Portfolio and return 19.6.2025.

(Note: times are tentative and subject to change)

Lisätietoja opiskelijoille

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations)

In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

THEORY SECTION: 3 ects
Individual assignments, Quiz and other individual tasks on Canvas, scale 1-5

PROJECT SECTION: 7 ects
Team assignment: service concept and service design portfolio, scale 1-5
Self- and peer assessment, instructor assessment.

The evaluation is based on Laurea's evaluation criteria level 2.

Arviointikriteerit, tyydyttävä (1-2)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes

Arviointikriteerit, hyvä (3-4)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
-describe the development of his/her competence in relation to the learning outcomes

Arviointikriteerit, kiitettävä (5)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

Lisätiedot

Tietojenkäsittelyn koulutusten opetussuunnitelmiin tulee muutos vuodesta 2025 alkaen, joka koskettaa niitä, jotka eivät ole suorittaneet opintojaksoa viimeistään kevätlukukaudella 2026*. Opintojakson tilalle tulee ND00CC09 Service Design Process 5 op. Lisäksi opiskelijalle hopsataan projektiosuus. Sovithan hops-muutoksesta opettajatuutorisi kansssa. Vaihtoehtoisesti voit suorittaa opintojakson R0216 Service Design liiketalouden koulutuksen opintototeutuksella. (*Tarkistathan tarjonnan, sillä muutokset ajoituksissa mahdollisia)