Service Design and Sustainability: Chile - Finland Business Development Project, Planning - Analysis - Implementation (15 cr)

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Location and time

-

Materials

The source materials needed for the subject area of the project are selected separately after the project assignment.

Teaching methods

Project implementation mode: the project will be carried out as a P2P project in cooperation with the University del Desarrollo Project Group (https://www.udd.cl/about-us /) AND with companies from both countries looking to expand business in Finland/EU and Chile/Latin America.

Project content: International Business Development, target market research (macro- and microlevel), business opportunities identification, client search, partner search. Cross-cultural communication and teamwork. Service Design.
The aim (15 credits) is that the student is able to
- research and manage customer / market potential
- analyze and use business reports in projects
- utilize Service Design framework in developing sustainable solutions for the project clients
- use strategic planning, analysis and decision making tools in project contexts
- make business decisions in various project contexts

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is a company from Finland and a company from Chile.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Project will include TWO INTENSIVE WEEKS where 100% attendance is mandatory.

First Intensive working week the UDD/Chilean student team will visit Finland 4.9-8.9 2023, this will be the kick-off and team building week of the project. Second Intensive working week the Finnish team will visit Chile 20.11-24.11.2023. Laurea will cover the costs for flights and accommodation (Laurea Degree Students).

Daytime learning:
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule, full participation in the intensive weeks is mandatory. Studying requires active participation and commitment to interactive and international project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available in Teams.

Employer connections

Working life partner: to be selected, University Del Desarrollo is academic cooperation partner.

Exam schedules

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified."

The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief 29.8. 14-16 Hyvinkää Campus, room 2-32).

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. Project kick-off week 4.9.-8.9. Finland.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

International connections

University Del Desarrollo is academic cooperation partner. Additionally there will be two companies looking to expand their operations in Chile/Latin America and Finland/EU.

The project will be implemented with a team of students and staff from University del Desarrollo, students will be divided to smaller working teams so that Finnish and Chilean students work together. Guidance is provided by Chilean and Finnish lecturer. The project will include one intensive week in Chile and one in Finland.

Completion alternatives

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Student workload

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content scheduling

Aims of the project: Market research, market analysis, data-driven decision making, service design, international marketing, international sales, international teamwork, cross-cultural working.

Evaluation scale

H-5

Further information

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.