Cross-Cultural Issues in Service Development (5 cr)
Code: A9308-3006
General information
- Enrollment
-
06.02.2023 - 12.02.2023
Registration for the implementation has ended.
- Timing
-
17.04.2023 - 21.06.2023
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 2 cr
- Virtual proportion
- 3 cr
- RDI proportion
- 3 cr
- Mode of delivery
- Blended learning
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Seats
- 40 - 50
- Degree programmes
- Complementary competence, Master’s studies (TYJ), Generic Studies
- Complementary competence, master’s studies in English (CYJ2), Generic studies
Learning outcomes
The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes
Teaching methods
The study unit is offered as an international joint co-operation with Laurea's partner universities in France, Germany and Portugal.
The orientation session will be held on 17.4. online.
Asynchronous pre-assignements need to be completed by 19.5.
A Leppävaara campus-based exchange week will take place during 29.5.-2.6.
Partner university students will travel to Finland. Participation during this week is compulsory.
Asynchronous assignments to be completed by 21.6.
Exam schedules
The orientation session will be held on 17.4. online.
Asynchronous assignements need to be completed by 19.5.
A Leppävaara campus-based exchange week will take place during 29.5.-2.6.
Asynchronous assignments to be completed by 21.6.
International connections
The study unit is offered as an international joint co-operation with Laurea's partner universities in France (Université Gustave Eiffel), Germany (KISD) and Portugal (ISCTE).
Partner university students will travel to Finland for the exchange week 29.5.-2.6.2023
Student workload
3 ects BIP part (blended international project) +
2 ects online (Laurea students)
Laurea students will complete the additional asynchronous section of 2 ects in June in order get the full 5 ects's.
Content scheduling
Detailed content
- Understanding culture's role in shaping human behavior
- Knowledge of different approaches towards culture
- Managing diversity and cultural differences during a service design process
- Development of intercultural sensitivity
- Applying cultural knowledge in practice in a chosen service design project
Evaluation scale
Approved/Failed