Client-oriented Social and Health Care Services (3 op)

Tavoitteet

The student is able to
- value clients as experts and operators in their own lives
- value clients' significant others as an emotional resource
- describe the main concepts in a professional relationship and interaction between the client and the nurse in face-to-face and online interaction
- act in a preventive manner while taking the level of risk into account in challenging situations with clients or in situations that pose a risk of violence
- explain the main features of social and health care organisations, the ways in which services are provided and organised, and the organisations’ guidance and supervision in Finland
- describe electronic service paths as part of the service system
- describe the legislation and information guidance that regulates health care
- describe the data protection and data security requirements of social and health care in creating, using, storing and disposing of patient data

Oppimateriaali ja suositeltava kirjallisuus

Study material will be introduced during the study unit orientation.

Toteutustapa

This study unit is implemented partly as contact lessons on Tikkurila Campus and partly as assignments / tasks on Canvas-workspace. There is also one workshops day, that has compulsory attendance.
MAPA has 1 x8 theory and 1x8 h workshop, these are compulsory.

This study unit has 4 parts:
Part 1. Customer orientation in social and health care 0.75cr
Part 2. Basics of professional communications 1cr
Part 3. MAPA 0.5cr
Part 4. Social and health services: legislation, organization and information management 0.75cr

The implementation of this course will be adjusted due to the fact that a part of the content has already been taught. Strudents will have a one-day visit to visit elderly/ or service houses.

Toteutuksen tärkeät päivämäärät

According to Degree Regulation section 18:
Students must be present for the first contact teaching session, or they must notify the responsible
teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can
specify a different manner for the student to confirm that they intend to participate in the studies. The
completion of these measures can be required within a week of the studies having begun. The
application of the aforementioned approach requires that the teacher notifies the students accepted
to the study unit of the practice and that the practice is specifically mentioned in the study unit’s
implementation plan.

Toteutuksen valinnaiset suoritustavat

Timetable is found in Pakki

In accordance with Section 18 of the Degree Regulations, “the student must be present at the first contact or inform the teacher in charge of his / her absence. Registration will be rejected if the student does not report his / her absence from the start of the Study. He can be replaced by the next student in the queue. (Laurea's degree regulation.) Virtual implementations may require other forms of demonstration of activity to confirm the location within a week of the start of implementation (Decision 7/2019 of the Vice-Rector for Education). "

Opiskelijan ajankäyttö ja kuormitus

1cr = 27 hours of student work

Part 1. Customer orientation in social and health care 0.75cr = Student work time 20h15min
Part 2. Basics of professional communications 1cr = Student work time 27h
Part 3. MAPA 0.5cr = Student work time 13t
Part 4. Social and health services: legislation, organization and information management 0.75cr = Student work time 20t

Sisältö ja sen jaksotus

Core content :
- Core concepts: Customer-, patient-, patient-oriented nursing, client experience, family health care, culturally sensitive nursing- Patient organisations, peer-supporters and experts by experience supporting the client
- Diverse customer relationship in social and health care and working on your own preconceptions
- Client-oriented care and operating culture. E.g., low-threshold and hierarchy services, awareness and skills during interactions, involving the clients in developing customer services
- Client -oriented nursing process
- Basics and strategies of professional interaction in nursing:
--- Verbal and non- verbal interaction, empowering presence and interaction, building trust, active listening and consulting skills, touch
--- Promoting the inclusion of clients and significant others through interaction
--- ’Management of Actual or Potential Aggression’ (MAPA)
--- Special features of online interaction
- Social and health care services, guidance and service production
--- Current legislation on health care and guidance on norms, resources and information
--- Patient safety legislation and patient safety culture
--- Data protection and security and related legislation: EU’s General Data Protection Regulation and Directive, Data Protection Act, data protection and security in different nursing environments
- Health care information systems, data flow between systems
--- Digitalisation and the production and management of health and well-being information produced by the client

Arviointiasteikko

H-5

Lisätiedot

MAPA Participant Workbook and License

The goal of the MAPA® (Management of Actual or Potential Aggression) training program is to enable the student to manage the challenging behavior of a client or patient with care and risk minimization as a priority. The MAPA® training program includes restriction options to help manage varying degrees of challenging behavior.

The training includes studying the theoretical basis with the help of a workbook and various exercises. The theory deals with e.g. communication in challenging customer situations, the development and escalation of challenging behavior, laws governing operations, the use of a decision matrix, and post-crisis recovery. Training includes exercises related to approaching, communicating, and dealing with anger. In addition, disengagement skills learning during the workshop include punching, kicking, holding, biting, at low, medium, and high risk levels while standing and sitting.

The training also looks at the special features of working with children and the elderly. Mapa promotes safe work and activities for the benefit of customers, patients and staff. MAPA training can be approved by presenting a valid Blue Card.