Opinto-opas

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

In this project we will work with a First Appartment Buyer- digital platform! Our aim is to understand the needs of 1st Home Owners and to evaluate and develop the service offering accordingly.

We learn the latest and best practice Customer Oriented methods (e.g. benchmark, customer persona, customer journey, future skenarios, ideating, value proposition, consumer behavior...).

Competences and skills: SERVICE DESIGN, HOME OWNING PROCESS, CUSTOMER EXPERIENCE, CO-CREATION, INTERNATIONAL CO-OPERATING, DIGITAL CONCEPT DESIGN AND CONCEPT TEST

We will e.g.
- Test and analyse digital service
- Analyse data
- Evaluate value adding features for first apartment owners
- Design Customer Journeys for first appartment owners
- Develop new ideas to service based on analysis
- Learn critical thinking

We will learn how to do a project with Service Design process and tools. We will replace one Theory Basis with Service Design Course in Laurea Canvas Digital platform and write only one Theory Basis on this course.

We will also learn how to work in a multi-cultural teams and increase your understanding of different cultural and communicational aspects (Asia, Europe, other?).

The project is completed in cooperation with a working life partner. Working life partner is https://myhomesid.com/fi/.

The enrolled students will develop their competencies related to the Design Challenge in question during this project implementation.

Guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available.

Arviointiasteikko

H-5

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.