Service Design (10 op)

Tavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook. Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Toteutustapa

This is an online implementation on the Canvas learning platform consisting of two separate parts.
The first part (Theory section) is a prerequisite for the second part (Project section).

The Theory section includes learning of service design process (Double Diamond), methods and tools independently in Canvas working space.

The Project section includes a service design project provided by SATO Ltd and done as team work, based on a real-life design challenge. We will work in the virtual learning environment Canvas.

Project Part 2 begins - Design Challenge kick-off is mandatory Zoom event for the course.

Työelämäyhteistyö ja/tai TKI

Project section:
A Service Design project will be done for a real work-life partner Sato Ltd.
Students will work in teams of 5-6 members and develop a service concept for the work-life partner.

Toteutuksen tärkeät päivämäärät

1 THEORY SECTION
Needs to be completed before Project Part 2 begins.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed.

2 PROJECT SECTION
Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.

Important dates and deadlines:
The Theory Part 1 begins in Canvas 3.1.2023
Service Design Q&A 10.1.2023 (ZOOM)
Project Part 2 - Design Challenge kick-off & phase 1 (Discover) 7.2.2023 (ZOOM)
Phase 2 (Define) 28.2.2023 (ZOOM)
Phase 3 (Develop) 7.3.2023 (ZOOM)
Phase 4 (Deliver) 28.3.2023 (ZOOM)
Final presentations 4.4.2023 (ZOOM)

Final portfolio return date 11.4.2023

Kansainvälisyys toteutuksella

The study unit is suitable for exchange students.

Toteutuksen valinnaiset suoritustavat

According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.”
For further information visit LINK.

Theory section:
An accomplished theoretical course on service design.

Project section:
Student's prior knowledge and competence in an applied service design project can be manifested through alternative methods. If you have competences and prior experience in a service design project, and you would like to be accredited for them, please be in touch with the instructor for further consultation.

Opiskelijan ajankäyttö ja kuormitus

THEORY SECTION
The course is 3 ects which corresponds approximately 81 h of studying.
Work is done individually.

PROJECT SECTION
The course is 7 ects which corresponds approximately 189 h of studying.
Most of the work will be done in teams.
The tasks are scheduled in phases throughout the course.

Sisältö ja sen jaksotus

THEORY SECTION
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace according to a recommended schedule and need to be passed.

PROJECT SECTION
Study unit consists of the following phases:
- Service Design project kick-off
-Online work in teams in the following Double Diamond development phases:
*Discover
*Define
*Develop
*Deliver
-Final presentations
- Portfolio

Arviointiasteikko

H-5

Lisätiedot

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”