Service Design (10 op)

Tavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook. Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Toteutustapa

This is an online implementation on the Canvas learning platform consisting of two separate parts.

Theory (Part 1) - individual study. The Theory section includes learning of service design process (Double Diamond), methods and tools independently in Canvas working space.

The Project section (Part 2) - working in teams. The Project section includes a service design project based on a real-life design challenge. We will work in the virtual learning environment Canvas. Project will be carried out in learning teams including kick off, project guidance sessions, pitching session and returning the final portfolio and learning document. The learning teams will work both in the project guidance sessions and between the guidance sessions.

Important note! Successful completion of the Theory (Part 1) is a pre-requisite for participation to the Project section (Part 2). The student will not be accepted to the project section (Part 2), if theory (Part 1) has not been successfully completed!


Mandatory dates (ZOOM)!
7.2.2023 17.00-19.00 Service Design kick-off
8.3.2023 16.30-19.30 Design Challenge kick-off + Phase 1 Discover
10.5.2023 or 11.5.2023 16.30-19.30 (The mandatory date depends on your team's Design Challenge)

Please note that you will be working in teams for the whole project. In each meeting for the different Phases you need to have at least 3-4 members present from your team.

Työelämäyhteistyö ja/tai TKI

Project section:
A Service Design project will be done for a real work-life partner.
Students will work in teams of 5-6 members and develop a service concept for the work-life partner.

Toteutuksen tärkeät päivämäärät

Important dates and deadlines:

The instructors of the course will send you a welcome letter (eMail) and more detailed instructions regarding studying before the course starts.

7.2.2023 17.00-19.00 Service Design kick-off (MANDATORY)

8.2.2023 Part 1 THEORY SECTION begins
Needs to be completed successfully according to the time schedule before Project Part 2 begins.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed according to the time schedule.

8.3.2023 Part 2 PROJECT SECTION begins
Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.
Please note that you will be working in teams for the whole project. In each meeting for the different Phases you need to have at least 3-4 members present from your team.

8.3.2023 Project Part 2 - Design Challenge kick-off & phase 1 (Discover) 16.30-19.30 (ZOOM) (MANDATORY)
29.3.2023 Phase 2 (Define) (ZOOM)
12.4.2023 Phase 3 (Develop) (ZOOM)
26.4.2023 Phase 4 (Deliver) (ZOOM)
10.5.2023 Pitching I 16.30-19.30 (ZOOM) (PITCHING I or II is MANDATORY)
11.5.2023 Pitching II 16.30-19.30 (ZOOM) (PITCHING I or II is MANDATORY)
21.5.2023 Final portfolio return date (CANVAS)

Kansainvälisyys toteutuksella

The study unit is suitable for exchange students.

Toteutuksen valinnaiset suoritustavat

According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.”
For further information visit the student intranet.

Opiskelijan ajankäyttö ja kuormitus

THEORY SECTION
The course is 3 ects which corresponds approximately 81 h of studying.
Work is done individually.

PROJECT SECTION
The course is 7 ects which corresponds approximately 189 h of studying.
Most of the work will be done in teams.
The tasks are scheduled in phases throughout the course.

Sisältö ja sen jaksotus

THEORY SECTION
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace according to a recommended schedule and need to be passed.

PROJECT SECTION
Study unit consists of the following phases:
- Service Design project kick-off
-Online work in teams in the following Double Diamond development phases:
*Discover
*Define
*Develop
*Deliver
-Final presentations
- Portfolio

Arviointiasteikko

H-5

Lisätiedot

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

IMPORTANT NOTE! Successful completion of part 1. theory-course is a pre-requisite for participation to the part 2. project. The student will not be accepted to the part 2. project, if theory-course has not been successfully completed!

NOTE: You should participate in all contact sessions. If you cannot join, send a message to the facilitators at least 1 day in advance. It is also very important, that you agree on your possible absence with your project team in advance and your plan how you will compensate for your absence to your project team. Each team must have minimum 3-4 participants in each session.