Study Guide

Learning outcomes

The goal is to develop competence in three areas:

1. Customer service competence

Student is able to
- describe the elements of excellent customer service and provide examples of this related to their own student activities
- interact with different kinds of people in customer service situations, taking their individual needs into consideration
- provide customer service in a constructive manner and promote community spirit



2. Safety, security and data protection

- student is able to
- ensure personal data protection and comply with the confidentiality obligation as well as describe related risks when organising member services
- use membership registers and point-of sales systems safely

3. Service development

Student is able to
- identify indirect feedback
- use feedback to develop services
- take future trends into account in service development

Teaching methods

The implementation plan is available in Finnish.

Grading scale

Approved/Failed

Further information

The competence is evaluated by using the Laurea assessment criteria requirement level II.