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Service Design Process and Methods (5 op)

Toteutuksen tunnus: A9303-3004

Toteutuksen perustiedot


Ilmoittautumisaika

28.11.2022 - 04.12.2022

Ajoitus

01.01.2023 - 31.07.2023

Opintopistemäärä

5 op

Virtuaaliosuus

1 op

TKI-osuus

3 op

Toteutustapa

80 % Lähiopetus, 20 % Etäopetus

Yksikkö

Korkeakouluyksikkö D /YAMK

Toimipiste

Laurea Leppävaara

Opetuskielet

  • Englanti

Paikat

21 - 40

Koulutus

  • Degree Programme in Service Innovation and Design (HYA2), Laurea Leppävaara

Opettaja

  • Virpi Kaartti

Vastuuopettaja

Virpi Kaartti

Ryhmät

  • HYA222SJ
    Degree Programme in Service Innovation and Design, yamk, S22, Leppävaara

Osaamistavoitteet

The student is able to
- explain the principles of service design
- use service design processes and methods

Toteutustapa

This study unit consists of an orientation task (individual task), a 3-day interactive workshop and a course assignment. The course assignment can be either a practical service design project (this can be done in pairs or in a small group as well) or a literature-based report with a plan to apply SD approach in your thesis.

Oppimateriaali ja suositeltava kirjallisuus

Books, dissertations and articles on service design, for example:
Buxton, B. 2007. Sketching User Experiences: Getting the Design Right and the Right Design.
Goodwin, K. 2009. Designing for the Digital Age : how to create human-centered products and service. Indianapolis: Wiley.
Gray, D. et al. 2010. Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers.
Greenberg, S. et al. 2012. Sketching User Experiences: The Workbook. Burlington Morgan Kaufmann.
Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D.2014. Facilitator's guide to participatory decision-making. San Francisco, CA: Jossey-Bass, cop. 2014.
Meroni, A. & Sangiorgi, D. (ed.) 2011. Design for Services. Burlington, VT: Gower.
Miettinen, S. & Valtonen, A. (ed.) 2012. Service Design with Theory. Lapland University Press.
Moritz, S. 2005. Service Design, Practical Access to Evolving Field, Köln International School of Design.
Polaine, A., Loevlie, L. and Reason, B. 2013. Service Design – From insight to implementation, Rosenfeld Media, Brooklyn NY.
Reason, B.; Løvlie, L.; Flu, M.B. 2016. Service design for business: a practical guide to optimizing the customer experience.
Schneider, J. & Stickdorn, M. (ed.) This is Service Design Thinking: basics - tools – cases (2010). Amsterdam: BIS Publishers.
Stickdorn, M.; Lawrence, A.; Hormess, M.E.; Schneider, J. 2018. This is service design doing: applying service design thinking in the real world: a practitioner's handbook. First Edition. O'Reilly Media, Inc.
The complete literature list will be provided in canvas.

Työelämäyhteistyö ja/tai TKI

The course assignment can be done for an organisation that is chosen by the student.

Kansainvälisyys toteutuksella

International student group and instructor.

Opiskelijan ajankäyttö ja kuormitus

5 ects credits = 135 hours (1 credit = 27 hours of work)
Orientation task
Contact sessions
Reading the literature for the coursework
Doing the coursework and writing a report/making a video

Lisätietoja opiskelijoille

This course is only for the students who make their master's degree in Service innovation and design programme. We are not able to take any other students to the course.

The participation to the contact sessions (3-day workshop) is compulsory.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Evaluation of the study unit is based on the attendance and course assignment.
The evaluation criteria of a study unit on master degree level will be followed.

Arviointikriteerit, tyydyttävä (1-2)

Grade 1 - Student is able
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.

Arviointikriteerit, hyvä (3-4)

Grade 3 - Student is able
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.

Arviointikriteerit, kiitettävä (5)

Grade 5 - Student is able
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.