Service Business Management (5 cr)
Code: R0219-3025
General information
- Enrollment
-
25.11.2019 - 01.12.2019
Registration for the implementation has ended.
- Timing
-
10.01.2020 - 30.04.2020
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual proportion
- 5 cr
- Mode of delivery
- Distance learning
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Seats
- 20 - 40
- Degree programmes
- Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)
- Teachers
- Ove Backlund
- Study unit
- R0219
Learning outcomes
The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making
Location and time
Class sessions in Leppävaara
Materials
Jeyarathmm, M. 2008: Strategic Management. Global Media
Van Looy, B., Gemmel, P. & Van Dierdonck, R. 2013: Service Management: An integrated approach. Essex:Pearson Education Limited.
Epstein L. 2012: The Business Owner's Guide to Reading and Understanding Financial Statements : How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making.
John Wiley & Sons, Incorporated.
Vance, David E. 2012: Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. McGraw-Hill.
Teaching methods
Mainly online, also some contact sessions in class or in Zoom.
Online exam.
Business Simulation game played in teams in competition with other teams.
International connections
The course is suitable for exchange students.
Content scheduling
Week 2 Class session. Introduction of the courses + lectures.
Week 3 Individual self-study for the online exam.
Week 4 Individual self-study for the online exam.
Week 5 Individual self-study for the online exam. DL team formation.
Week 6 Online exam.
Week 7 Registration for the Business Simulation Game. Retake of online exam. Practice round 1 starting.
Week 8 Zoom session. DL of Practice round 1 decisions. Practice round 2 starting.
Week 9 Class session. DL of Practice round 2 decisions. Round 1 of the actual game starting. Strategy formulated. Round report 1.
Week 10 DL of Round 1 decisions. Round memo 1. Round 2 starting.
Week 11 DL of Round 2 decisions. Round memo 2. Round 3 starting.
Week 12 DL of Round 3 decisions. Round memo 3. Round 4 starting.
Week 13 DL of Round 4 decisions. Round memo 4. Round 5 starting
Week 14 DL of Round 5 decisions. Round memo 5. Round 6 starting.
Week 15 DL of Round 6 decisions, Round memo 6.
Week 16 DL of Memo 7 + Final report + team work evaluation (P2P evaluation)
Evaluation scale
Approved/Failed