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Service Business (5 cr)

Code: V1593-3006

General information


Enrollment

22.05.2023 - 28.05.2023

Timing

01.08.2023 - 31.12.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Laurea Tikkurila, service

Campus

Laurea Tikkurila

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Kauneudenhoito- ja kosmetiikka-alan koulutus (PKV2), Laurea Tikkurila (Finnish)

Teachers

  • Auli Hietanen
  • Jussi Järvi

Teacher in charge

Auli Hietanen

Groups

  • PKV222SN
    Kauneudenhoito- ja kosmetiikka-alan koulutus, päivätoteutus, S22, Tikkurila

Objectives

The student is able to
- determine the basic elements of service marketing
- define the components of service quality
- understand how value is created to the customers through service
- understand cultural influences on services

Grading scale

Approved/Failed