Service Business (5 cr)
Code: V1593-3006
General information
Enrollment
22.05.2023 - 28.05.2023
Timing
21.09.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
Mode of delivery
Distance learning
Unit
Laurea Tikkurila, service
Campus
Laurea Virtual Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Kauneudenhoito- ja kosmetiikka-alan koulutus (PKV2), Laurea Tikkurila (Finnish)
Teachers
- Jussi Järvi
Teacher in charge
Jussi Järvi
Groups
-
PKV222SNKauneudenhoito- ja kosmetiikka-alan koulutus, päivätoteutus, S22, Tikkurila
Learning outcomes
The student is able to
- determine the basic elements of service marketing
- define the components of service quality
- understand how value is created to the customers through service
- understand cultural influences on services
Content and scheduling
- determine the basic elements of service marketing
- define the components of service quality
- understand how value is created to the customers through service
- understand cultural influences on services
Grading scale
H-5