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Service Business Management (5 cr)

Code: R0219-3031

General information


Enrollment

23.11.2020 - 17.12.2020

Timing

12.02.2021 - 31.05.2021

Number of ECTS credits allocated

5 op

Virtual proportion

4 op

Mode of delivery

20 % Contact teaching, 80 % Distance learning

Unit

Laurea Lohja, liko

Campus

Laurea Lohja

Teaching languages

  • English

Seats

20 - 40

Degree programmes

  • Liiketalouden koulutus (HLF2), Laurea Lohja (Finnish)

Teachers

  • Ilkka Bergius

Teacher in charge

Ilkka Bergius

Groups

  • HLF220KA
    Liiketalouden koulutus, monimuotototeutus, K20, Lohja

Learning outcomes

The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making

Teaching methods

This study unit has Zoom lectures and there will be also contact days at campus to support the studies. Please see the schedule.
This study unit includes individual work and working in teams.
The learning environment of the study unit is Canvas.
The individual exam of the study unit is made online.
The Business Simulation Game of the study unit is played in teams in competition with other teams.

Learning materials and recommended literature

The materials are online:

Jeyarathmm, M. 2008: Strategic Management. Global Media.
Van Looy, B., Gemmel, P. & Van Dierdonck, R. 2013: Service Management: An integrated approach. Essex: Pearson Education Limited.
Epstein L. 2012: The Business Owner's Guide to Reading and Understanding Financial Statements: How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making. John Wiley & Sons, Incorporated.
Vance, David E. 2012: Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. McGraw-Hill.

Forms of internationality

The study unit is suitable for exchange students.

Students workload

One credit equals approximately 26.7 hours of work performed by the student.

Content and scheduling

Study unit schedule, Week 6-20:

12.02.2021 09.00 - 10.30 Zoom session: Introduction of the study unit.
13.02.2021 - 18.03.2021 Self-study for the individual online exam.
19.03.2021 09.00 - 12.00 Individual online exam.
26.03.2021 12.30 - 15.00 Contact day session at Lohja campus: Business Simulation Game.
09.04.2021 09.00 - 11.30 Contact day session at Lohja campus: Business Simulation Game.
16.04.2021 09.00 - 11.00 Zoom session: Business Simulation Game.
23.04.2021 09.00 - 11.30 Contact day session at Lohja campus: Business Simulation Game.
30.04.2021 09.00 - 11.00 Zoom session: Business Simulation Game.
07.05.2021 09.00 - 11.00 Zoom session: Business Simulation Game.
14.05.2021 09.00 - 11.00 Zoom session: Business Simulation Game.
21.05.2021 09.00 - 11.30 Contact day session at Lohja campus: Closing of the study unit.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

Grading scale

H-5

Evaluation methods and criteria

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

To achieve grade 5 student must be able to
• Apply professional concepts expertly.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
• Comply with occupational safety instructions responsibly and independently.

To achieve grade 3 student must be able to
• Apply professional concepts systematically.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles.
• Apply occupational safety instructions in their activities.

To achieve grade 1 (or pass) student must be able to
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.

Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit.