Service Business Management (5 cr)

Learning outcomes

The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making

Location and time

Week 6-20. This study unit has Zoom lectures and there will be also contact days at campus to support the studies. Please see the study unit schedule below.

Materials

The materials are online:

Jeyarathmm, M. 2008: Strategic Management. Global Media.
Van Looy, B., Gemmel, P. & Van Dierdonck, R. 2013: Service Management: An integrated approach. Essex: Pearson Education Limited.
Epstein L. 2012: The Business Owner's Guide to Reading and Understanding Financial Statements: How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making. John Wiley & Sons, Incorporated.
Vance, David E. 2012: Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. McGraw-Hill.

Teaching methods

This study unit has Zoom lectures and there will be also contact days at campus to support the studies. Please see the schedule.
This study unit includes individual work and working in teams.
The learning environment of the study unit is Canvas.
The individual exam of the study unit is made online.
The Business Simulation Game of the study unit is played in teams in competition with other teams.

International connections

The study unit is suitable for exchange students.

Student workload

One credit equals approximately 26.7 hours of work performed by the student.

Content scheduling

Study unit schedule, Week 6-20:

12.02.2021 09.00 - 10.30 Zoom session: Introduction of the study unit.
13.02.2021 - 18.03.2021 Self-study for the individual online exam.
19.03.2021 09.00 - 12.00 Individual online exam.
26.03.2021 12.30 - 15.00 Contact day session at Lohja campus: Business Simulation Game.
09.04.2021 09.00 - 11.30 Contact day session at Lohja campus: Business Simulation Game.
16.04.2021 09.00 - 11.00 Zoom session: Business Simulation Game.
23.04.2021 09.00 - 11.30 Contact day session at Lohja campus: Business Simulation Game.
30.04.2021 09.00 - 11.00 Zoom session: Business Simulation Game.
07.05.2021 09.00 - 11.00 Zoom session: Business Simulation Game.
14.05.2021 09.00 - 11.00 Zoom session: Business Simulation Game.
21.05.2021 09.00 - 11.30 Contact day session at Lohja campus: Closing of the study unit.

Evaluation scale

H-5

Further information

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”