Study Guide

Learning outcomes

The student is able to
- analyze current trends in digital services
- develop digital service processes
- manage the digital customer experience
- market digital services
- plan how to use digital sales channels
- use digital tools to support marketing
- apply regulations of digital business

Teaching methods

For PROJECT studies, student will conduct development project at Laurea Digital Living Lab, Leppävaara. Studies require active participation in customer projects in teams.
During intensive week 39, full time participation is required from participants. After that, the coaching is available weekly.
The project way of studying requires entrepreneurial mindset, can-do attitude and collaboration skills. Project studies have two parts: A) development project for customer and B) 10-page theory report.
Purpose of A) is to get students familiar with the practical work done in digital service development and marketing projects in companies. Purpose of B) is to get students familiar with academic writing and content production. Both of these are planned to increase the skills in demand by companies and hence employability of Laurea graduates.

Location and time

Project studies requires team work and participation into intensive week (39) and to project coaching sessions at Laurea Digital Living Lab Leppävaara -campus in Espoo, details above.

Learning materials and recommended literature

Shared learning and working material bank online.

Alternative completion methods of implementation

-

Co-operation with working life and/or RDI

For project studies, the group work is real-life digital development project for Laurea's customers&partners. Also, student entrepreneurship can be supported if student wants to advance business idea (e.g. ecommerce as sales agent for external company). We aim to develop Laurea-level digital capabilities and agile way of working as well.

Important dates

Project coaching is available weekly during week 40-44 at Leppävaara 247..

Forms of internationality

Study unit is suitable for exchange students. International projects are supported based on availability via our partner school network and RDI-projects.

Students workload

-

Content and scheduling

Project studies take place between weeks 39-44 in 2019.

Further information for students

For PROJECTS:
1. Project work for customers 50% (360 feedback from personal reflection, team members, customer and coaches).
2. Theory report 50% (or other agreed individual work like digital guide in video/brochure/article format - evaluated by coaches)

Grading scale

H-5

Evaluation methods and criteria

For PROJECTS: Two parts: A) project for customer and B) theory report. Purpose of A) is to get students familiar with the practical work done in companies. Purpose of B) is to get students familiar with academic writing and content production. Both of these are planned to increase the skills in demand by companies and hence employability of Laurea graduates.

Evaluation criteria, fail (0)

Deliverables missing, deadlines missed or handed in in inadequate quality.

Evaluation criteria, satisfactory (1-2)

A) PROJECT WORK FOR CUSTOMER (group work. students’ grades inside team may vary based on individual contribution)
Grades 1-2:
Customer, team member and coaches agree that deliverables to customer’s assignment are mostly in satisfactory level.
B) THEORY REPORT, INDIVIDUAL WORK
Grades 1-2:
Student shows that s/he has a basic understanding of the topic but there are some shortcomings in deeper understanding.

Evaluation criteria, good (3-4)

A) PROJECT WORK FOR CUSTOMER (group work. students’ grades inside team may vary based on individual contribution)
Grades 3-4:
Customer, team member and coaches agree that deliverables to customer’s assignment are mostly in good level. Way of working has been collaborative.
B) THEORY REPORT, INDIVIDUAL WORK
Grades 3-4:
Student shows a good understanding of the issue. (S)he has most likely searched about the topic in addition to the course material and is capable to refer to additional findings.

Evaluation criteria, excellent (5)

A) PROJECT WORK FOR CUSTOMER (group work. students’ grades inside team may vary based on individual contribution)
Grade 5:
Customer, team member and coaches agree that deliverables to customer’s assignment are in professional level. Way of working has been collaborative and constructive. Digital Living Lab has gained common assets for other projects.
B) THEORY REPORT, INDIVIDUAL WORK
Grade 5:
Student shows holistic understanding of the topic. (S)he has searched about the topic in addition to the course material and is capable to refer to additional findings. (S)he shows analyzing and critical thinking skills and adds insightful opinions to the topic.