Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly. Ebook: https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields Knapp, J., Zeratsky, J. & Kowitz, B. 2016. Sprint: How to Solve Big Problems and test new ideas in Just Five Days. New York: Simon & Schuster Paperbacks.
Online course in Optima with team work emphasis. Individual tasks will be done during the course as well.
Kick off at the campus 12.9.2019.
Individual assignments: book reading, Blog-writing and Quiz and other individual tasks by project phases, 30% , scale 1-5
Team assignment (service concept), 70% scale 1-5
Self- and peer assessment, instructor assessment.
The evaluation is based on Laurea's evaluation criteria level 2.
02.09.2019 - 05.12.2019
13.05.2019 - 26.05.2019
20 - 120
Laurea university of applied sciences
Johanna Lunkka, Kati Tawast, Laura Salmi, Tarja Chydenius, Päivi Williams
Service design / design thinking
Service design process and tools
Customer Insight (Persona & Customer Journey)
Prototyping & testing
Business Model Canvas
HLA2 Liiketalouden koulutus, Laurea Leppävaara (Finnish)
Optional courses: Sprint & Project-based executions.
Normal recognition of prior learning and demonstration of competence are applied.
Service Design Project for a company or organisation.
Student teams (5-6 persons per team) will develop a service concept for organization provided by the instructors.
Kick-off day at Leppävaara campus 12.9.2019.
Pre-assingment due week 36, prior to course start.
Final presentations online in Zoom 2.12.2019.
Course ends 5.12.2019
Full schedule will be presented at Kick-off.
Excecution in English.
The course is 10 ects which equals approximately 270 h of studying.
Most of the work will be done in teams.
The tasks are scheduled in phases throughout the course.
Study unit consists of the following phases:
- Pre-assignment, which will be opened and informed to students prior to course start
- Service Design project kick-off day at the campus
-Online work in teams in the following phases:
*Map and Understand
*Forecast and Ideate
*Model and Evaluate
*Conceptualize and Influence (incl making of final presentations)
-Final presentations in Zoom online workspace.
The online course will be held between 12.9.-5.12.2019. Kick off day will be held at the Leppävaara campus.The course is in Optima learning platform.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING – use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis – report and communicate in a professional manner PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT – act independently taking into account the operating environment – take responsibility for interaction with customers and/or co-operation partners and for responding to their needs TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY – describe the significance of his/her actions for successful co-operation – describe his/her competence in relation to the learning outcomes
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING – critically evaluate information and justify their actions with science-based knowledge PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT – propose creative solutions at work – promote professional co-operation and enhance customer and partner relationships TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY – act in a manner that promotes the team’s entrepreneurial and responsible approach to work -describe the development of his/her competence in relation to the learning outcomes
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING – analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT – evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact – anticipate needs of customers and/or co-operation partners TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY – evaluate and develop the team’s entrepreneurial and responsible approach to work – evaluate the possibilities for utilising competence and plan his/her personal development and development of the team