•   Designing Facility Services HY00BU64-3001 01.08.2022-31.12.2022  5 credits  (CYJ22KJ, ...) +-
    Learning outcomes of the course
    The student is able to
    - Explain the principles of service design and design thinking
    - Use service design processes and methods
    - Facilitate co-creational workshops
    - Apply service design process and methods in the context of facility management
    Teacher in charge

    Kaisa Airo

    Mode of delivery

    Distance learning

    Learning materials and recommended literature

    This is Service Design Thinking : Basics-Tools-Cases, edited by Marc Stickdorn, BIS Publishers, 2012. ProQuest Ebook Central, https://ebookcentral.proquest.com/lib/laurea/detail.action?docID=1122641.

    Teaching methods

    During the course the basic principals and theory on Service Design is explained. In addition the students will work with company case, which is concentrated in developing spesifically facility services or facility related issues. The course will be conducted in teams and it is suitable for anyone, but specifically for those who are interested in real estate or facility management.

    Language of instruction
    • English
    Completion language(s)
    • English
    Timing

    01.08.2022 - 31.12.2022

    Enrollment period

    23.05.2022 - 05.08.2022

    Group(s)
    • CYJ22KJ
    • TYJ22KJ
    Seats

    20 - 60

    Unit

    Korkeakouluyksikkö D, Tikkurila, liko

    Small group(s)
    • Avoin AMK (Size: 15. Open university: 15.)
    Teacher(s)

    Kaisa Airo

    Programme(s)

    Complementary competence, master’s studies in English (CYJ2), Generic studies

    Campus

    Laurea Virtual Campus

    RDI portion

    5 credits

    Virtual portion

    5 credits

    Evaluation scale

    H-5

    Co-operation with working life and/or RDI

    The course will be conducted in co-operation with real life company case.

    Important dates

    The first online -lecture has changed to 2.9.2022
    Check out the dates from calendar.

    Location and time

    The course includes 3 online days and independent working with the case. The dates are informed in the timetable.