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Designing Facility Services (5 cr)

Code: HY00BU64-3001

General information


Enrollment
23.05.2022 - 05.08.2022
Registration for the implementation has ended.
Timing
01.08.2022 - 31.12.2022
Implementation has ended.
Number of ECTS credits allocated
5 cr
Local portion
0 cr
Virtual proportion
5 cr
RDI proportion
5 cr
Mode of delivery
Distance learning
Campus
Laurea Virtual Campus
Teaching languages
English
Seats
20 - 60
Degree programmes
Complementary competence, master’s studies in English (CYJ2), Generic studies
Teachers
Kaisa Airo
Teacher in charge
Kaisa Airo
Scheduling groups
Avoin AMK (Koko: 15 . Open UAS : 15.)
Small groups
Open UAS
Study unit
HY00BU64

Objective

The student is able to
- Explain the principles of service design and design thinking
- Use service design processes and methods
- Facilitate co-creational workshops
- Apply service design process and methods in the context of facility management

Location and time

The course includes 3 online days and independent working with the case. The dates are informed in the timetable.

Oppimateriaali ja suositeltava kirjallisuus

This is Service Design Thinking : Basics-Tools-Cases, edited by Marc Stickdorn, BIS Publishers, 2012. ProQuest Ebook Central, https://ebookcentral.proquest.com/lib/laurea/detail.action?docID=1122641.

Toteutustapa

During the course the basic principals and theory on Service Design is explained. In addition the students will work with company case, which is concentrated in developing spesifically facility services or facility related issues. The course will be conducted in teams and it is suitable for anyone, but specifically for those who are interested in real estate or facility management.

Työelämäyhteistyö ja/tai TKI

The course will be conducted in co-operation with real life company case.

Toteutuksen tärkeät päivämäärät

The first online -lecture has changed to 2.9.2022
Check out the dates from calendar.

Evaluation scale

H-5

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