•   Facilitation Skills for Service Development A9392-3002 01.08.2020-31.12.2020  5 credits  (CYJ20SJ) +-
    Learning outcomes of the course
    The student is able to
    - explain the principles of facilitation and what is facilitation in different contexts
    - identify the role of a facilitator
    - classify facilitation competences and tools, and to master their business applications
    - develop workshops to be more interactive and productive
    - develop a basic facilitated workshop process with relevant tools and guidelines

    Teacher in charge

    Päivi Pöyry-Lassila

    Mode of delivery

    80% Face-to-face, 20% Distance learning

    Learning materials and recommended literature

    The literature will be announced in the first lecture - there will be a selection of books and articles to choose from according to student's own learning goals. Recommended literature includes: - Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D. (2014) Facilitator's guide to participatory decision-making. 3rd ed. San Francisco, CA : Jossey-Bass. - Schwarz, R. (2017) The Skilled Facilitator. A Comprehensive Resouces for Consultants, Facilitators, Coaches, and Trainers. 3rd edition. - Unger, R., Nunnally, B. & Willis, D. (2013) Designing the conversation: techniques for successful facilitation. Berkeley, Calif.: New Riders.

    Teaching methods

    Having completed this study unit the student will be able to:
    - explain the principles of facilitation and what is facilitation in different contexts
    - identify the role of a facilitator
    - classify facilitation competences and tools, and to master their business applications
    - develop workshops to be more interactive and productive, and
    - develop a basic facilitated workshop process with relevant tools and guidelines.

    Evaluation methods and criteria

    Evaluation is based on 1) Contact day attendance and activity during exercises, and 2) The quality of the written learning assignment and presentation.

    Language of instruction
    • English
    Timing

    01.08.2020 - 31.12.2020

    Enrollment period

    18.05.2020 - 24.05.2020

    Group(s)
    • CYJ20SJ
    Seats

    12 - 35

    Unit

    Korkeakouluyksikkö D /YAMK

    Teacher(s)

    Päivi Pöyry-Lassila, Jani Turku

    Further information for students

    The students must have basic knowledge of service design when enrolling to this study unit.

    Programme(s)

    Complementary competence, master’s studies in English (CYJ2), Generic studies

    Campus

    Laurea Leppävaara

    RDI portion

    3 credits

    Virtual portion

    1 credits

    Evaluation scale

    Approved/Failed

    Co-operation with working life and/or RDI

    The study unit includes a learning assignment to be carried out in collaboration with a worklife partner, either some organization or Laurea's RDI project. The students may choose independently the worklife partner, but the course staff will also offer opportunities for collaboration with Laurea's RDI projects.
    The learning assignment includes planning, organizing, and reporting a facilitated workshop. Detailed instructions will be given in the first lecture.

    Important dates

    There will be three contact days (9:00-16:30):
    2.10.2020
    6.11.2020
    5.12.2020

    Location and time

    The course consists of three contact days and a learning assignment. The preliminary
    contents of the lectures are:
    1. Practicalities of the course, lecture about facilitation (facilitation in different fields, central concepts); discussing students' experiences and expectations; group exercise based on pre-reading articles about facilitation, instructions for the learning assignment
    2. Practical facilitation exercises and tools & methods, further instructions and tutoring for the learning assignment
    3. Presentations of the learning assignments, reflection, feedback

    Between the three contact days the students are expected to work on the learning assignment in small groups of 3-5 students. The learning assignment consists of planning, implementing and reporting a facilitated service design workshop. The students may choose the topic of the workshop.