Facilitation Skills for Service Development (5 cr)
Code: A9392-3002
General information
Enrollment
18.05.2020 - 24.05.2020
Timing
01.08.2020 - 31.12.2020
Number of ECTS credits allocated
5 op
Virtual proportion
1 op
RDI proportion
3 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Korkeakouluyksikkö D /YAMK
Campus
Laurea Leppävaara
Teaching languages
- English
Seats
12 - 35
Degree programmes
- Complementary competence, master’s studies in English (CYJ2), Generic studies
Teachers
- Päivi Pöyry-Lassila
- Jani Turku
Groups
-
CYJ20SJComplementary competence (master’s studies in English), S20, Generic studies
Learning outcomes
The student is able to
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive
- develop a basic facilitated workshop process with relevant tools and guidelines
Teaching methods
Having completed this study unit the student will be able to:
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive, and
- develop a basic facilitated workshop process with relevant tools and guidelines.
Location and time
The course consists of three contact days and a learning assignment. The preliminary
contents of the lectures are:
1. Practicalities of the course, lecture about facilitation (facilitation in different fields, central concepts); discussing students' experiences and expectations; group exercise based on pre-reading articles about facilitation, instructions for the learning assignment
2. Practical facilitation exercises and tools & methods, further instructions and tutoring for the learning assignment
3. Presentations of the learning assignments, reflection, feedback
Between the three contact days the students are expected to work on the learning assignment in small groups of 3-5 students. The learning assignment consists of planning, implementing and reporting a facilitated service design workshop. The students may choose the topic of the workshop.
Learning materials and recommended literature
The literature will be announced in the first lecture - there will be a selection of books and articles to choose from according to student's own learning goals.
Recommended literature includes:
- Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D. (2014) Facilitator's guide to participatory decision-making. 3rd ed. San Francisco, CA : Jossey-Bass.
- Schwarz, R. (2017) The Skilled Facilitator. A Comprehensive Resouces for Consultants, Facilitators, Coaches, and Trainers. 3rd edition.
- Unger, R., Nunnally, B. & Willis, D. (2013) Designing the conversation: techniques for successful facilitation. Berkeley, Calif.: New Riders.
Co-operation with working life and/or RDI
The study unit includes a learning assignment to be carried out in collaboration with a worklife partner, either some organization or Laurea's RDI project. The students may choose independently the worklife partner, but the course staff will also offer opportunities for collaboration with Laurea's RDI projects.
The learning assignment includes planning, organizing, and reporting a facilitated workshop. Detailed instructions will be given in the first lecture.
Important dates
There will be three contact days (9:00-16:30):
2.10.2020
6.11.2020
5.12.2020
Further information for students
The students must have basic knowledge of service design when enrolling to this study unit.
Grading scale
Approved/Failed
Evaluation methods and criteria
Evaluation is based on 1) Contact day attendance and activity during exercises, and 2) The quality of the written learning assignment and presentation.