The student is able to
- explain the principles of qualitative data analysis
- explain the stages in the analytical process
- code and categorize qualitative data
- outline the different approaches of qualitative data analysis
Please select the curriculum by the start year of studies and track.
Face-to-face
Literature recommendations will be given in the first contact session.
Optima realization/student group
English
28.08.2018 - 21.12.2018
14.05.2018 - 19.08.2018
Otto Mäkelä
Having completed the study unit the student is able to
•explain the principles of qualitative data analysis
•explain the stages in the analytical process
•code and categorize qualitative data
•outline the different approaches of qualitative data analysis
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
Approved/Failed
Ville Saarikoski
Face-to-face
English
02.05.2019 - 31.08.2019
01.04.2019 - 07.04.2019
Ville Saarikoski
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
Kaija Koivusalo
60% Face-to-face, 40% Distance learning
Invest for Excel software is used (Datapartner)
English
28.08.2018 - 21.12.2018
14.05.2018 - 19.08.2018
Lauri Larjavaara, Kaija Koivusalo
This is a Master's level course.
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
1 credits
2 credits
H-5
Pekka Matvejeff
80% Face-to-face, 20% Distance learning
Study materials and suggested literature will be planned together with the student group at the beginning of the study unit.
Learning objectives of the study unit: Understand the essentials of change; Distinguish between change leadership and change management; Promote culture creation in an organization; Know the essentials of personal leadership.
Contents: Different approaches to leadership; Understanding cultures; Why, what and how of change; Understanding emotions and behavior; Future prospects.
Implementation: On Laurea Leppävaara Campus; lecturing, expert lectures;
Learning assignment: Initiating change in your own organization; instructions for the assignment will be given at the beginning of the study unit.
Tutoring and communication: Face-to face and via Optima.
Study unit-specific evaluation criteria will be announced at the beginning of the course.
English
28.08.2018 - 21.12.2018
14.05.2018 - 19.08.2018
12 - 35
Pekka Matvejeff
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
1 credits
H-5
If needed, possible optional ways of completing the course can be negotiated with the teacher in charge.
The learning assignment will be done in a real organizational environment (student´s own organization).
Study days: 6th of September, 4th of October and 9th of November, 2018 (9.00 am - 16.30 pm)
It is essential to join the starting session on the 6th of September in order to reach the anticipated learning objectives.
Student´s learning assessment is based on the assignment. No traditional exam.
Based on the student mix, learning asseignment is done in international context.
To be discussed at the beginning of the course.
Content scheduling is done together with the student group at the beginning of the study unit.
Inbetween the study days students are expected to work independently. If needed, coaching is provided outside the actual study days.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Study unit-specific evaluation criteria will be announced at the beginning of the course.
Tarja Chydenius
Distance learning
A list of recommended reading will be published in Optima.
This is a virtual study unit starting in May and ending by August 31, 2019. There will be scheduled assignments during the summer, with a four weeks break in July. Online team work included.
Evaluation by the instructor and by peer evaluation.
Assignments 1, 4, 6 are graded pass/fail.
Assignments 2,3,5,7 are graded with the scale 0 - 5.
Ass. 2: 20 %
Ass. 3: 25 %
Ass. 5: 20 %
Ass. 7: 35 % of the final grade.
All assignments need to be returned in order to pass the course.
A team/pair grade is the same for all team/pair members.
English
02.05.2019 - 31.08.2019
01.04.2019 - 12.05.2019
20 - 30
Tarja Chydenius
This study unit is for Master Degree students only.
Guidance will take place in Optima learning environment.
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
2 credits
5 credits
H-5
-
Research-based service development assignment for managing inclusion and diversity in higher education: enhanceIDM.eu
Assignments due on:
May 8
May 15
May 21
May 22
May 29
June 12
June 19
July 3
Aug 7
Aug 14
Aug 21
Aug 28
Team work with a student group from Upper Austria University of Applied Sciences (during May-June).
In average 135 work hours.
75 % individual work
25 % team work
Basics of cultural studies
Intercultural communication
Multicultural teams, cultural frameworks
Culture's role in services
Cultural competence in service development
Service research and development task
All assignments need to be completed in order to earn a grade from the study unit.
In case of sickness or other difficulties following the deadlines please consult the instructor.
Satisfactory (1-2)
The student is able to
- carry out international communication at work and in developing operations.
- manage customer-oriented operations in a multicultural environment.
- apply professional concepts.
- integrate some theoretical and practical learnings in the project work.
- participate during the whole course.
- displays understanding of the subject area, arguments for statements and opinions and uses at least a few sources.
- returns all assignments on time.
Good (3-4)
The student is able to
- take into account effects and opportunities of internationalisation of the service field.
- manage and develop customer-oriented operations in a multicultural environment.
- apply professional concepts systematically.
- integrate well the theoretical and practical learnings in the project work.
- be active and give input during the whole course.
- display overall understanding and deepening in the subject area, arguments for all statements and opinions and uses sources widely.
- conduct the assignments carefully and pay attention to details.
Excellent (5)
The student is able to
- anticipate the effects and opportunities of internationalisation of the service field.
- manage and reform customer-oriented operations in a multicultural environment.
- apply professional concepts expertly.
- integrate systematically the theoretical and practical learnings in the project work.
- give proactive and innovative input during the whole course.
- display thorough knowledge and deepening in the subject area, arguments soundly for all statements and opinions and uses sources skillfully.
- conduct the assignments meticulously and pay attention to all details.
Face-to-face
English
28.08.2018 - 21.12.2018
14.05.2018 - 19.08.2018
15 - 35
Virpi Kaartti
The accomplishment of the study unit requires students' activity to find suitable events, even though there will be some suggestions as well.
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
H-5
Participation to the events.
Writing the blog posts / reports.
Grade 1 - Student is able
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.
Grade 3 - Student is able
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Student is able
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field
Virpi Kaartti
Face-to-face
Portigal, Steve. 2013. Interviewing users. How to uncover compelling insights. Brooklyn, New York, USA: Rosenfeld media.
Madsbjerg, C. & Rasmussen, M.B. 2014. The Moment of Clarity: Using the Human Sciences to Solve Your Toughest Business Problems. Chapters 4-5 p. 75-122.
The literature list will be updated.
Assessment criteria for master level study units.
The assessment is based on
- Pre-assignment, pass/fail
- Course assignment, 1-5 (50%)
presentation (25%)
report (25%)
- Student's individual work and learning diary, 1-5 (50 %)
field notes (20%)
reflection inc. comments on peer review (30%)
English
28.08.2018 - 21.12.2018
14.05.2018 - 31.05.2018
15 - 35
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
3 credits
H-5
Project work for the case company
International student group
Contact sessions
Reading
Project work
In this study unit there are three contact sessions, pre-assignment and a course assignment which consists of several steps: interviews, observation, analysis, crafting of insights, giving a presentation, reporting and reflecting your learnings. The work is done individually and in small groups.
Grade 1 - Student is able
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.
Grade 3 - Student is able
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Student is able
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Face-to-face
Brown, Tim 2009. Change by design: how design thinking can transform organizations and inspire innovation. New York: HarperCollins Publishers.
Creating desired futures: how design thinking innovates business 2010. Edited by Shamiyeh, Michael. Basel: Birkhäuser.
Cross, Nigel 2011. Design thinking: understanding how designers think and work. Oxford: Berg Publishers.
Kelley, David and Kelley, Tom (2013) Creative Confidence: Unleashing the Creative Potential Within Us All. Crown Business. (http://www.creativeconfidence.com/)
Design thinking: integrating innovation, customer experience and brand value 2010. Edited by Lockwood, Thomas. New York: Allworth Press.
Liedtka, Jeanne & Ogilvie, Tim 2011. Designing for growth: a design thinking tool kit for managers, New York: Columbia University Press.
Meinel, Christoph 2011. Design Thinking: understand - improve – apply. Dordrecht: Springer.
Michlewski, Kamil 2015. Design Attitude. Farnham, Surrey: Gower.
Mootee, Idris (2013) Design Thinking for Strategic Innovation: What They Can't Teach You at Business or Design School. Wiley.
Sangiorgi, D. & Prendiville, A. 2017. Designing for service. Key issues and new directions. Bloomsbury.
The literature list will be updated.
Passing the Design Thinking study unit requires:
1) Presence and constructive activity on the contact days AND 2) coursework
English
28.08.2018 - 21.12.2018
14.05.2018 - 31.05.2018
15 - 35
Virpi Kaartti
The instructor of the course during the contact sessions is Katja Tschimmel.
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
Approved/Failed
International student group and instructor
5 ects credits = 135 hours (1 credit = 27 hours of work)
Contact sessions
Reading the literature for the coursework
Writing the coursework (a blog post or a report)
Sebastian King
20% Face-to-face, 80% Distance learning
Learning materials in Optima. See also:
Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson.
Hartley, P. & Bruckmann, C. 2002. Business communication. London: Routledge.
Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge.
Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.
Lessons in class and virtually
Published in Optima.
English
07.01.2019 - 14.06.2019
26.11.2018 - 06.01.2019
Sebastian King
Laurea university of applied sciences
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Tikkurila
4 credits
H-5
See Optima schedule
Niina Kovalainen
20% Face-to-face, 80% Distance learning
From the teacher
Lessons in class and virtually
English
28.08.2018 - 15.11.2018
14.05.2018 - 19.08.2018
Niina Kovalainen
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Tikkurila
4 credits
H-5
See Optima schedule
Anne Martola
20% Face-to-face, 80% Distance learning
This course is
- done consultative way
- done self-guided
- schduled by the studet
The course can be started anytime.
Please contact the instructor direct by email anne.martola@laurea.fi
English
28.08.2018 - 21.12.2018
14.05.2018 - 31.05.2018
Anne Martola
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
5 credits
4 credits
Approved/Failed
Päivi Pöyry-Lassila
60% Face-to-face, 40% Distance learning
The literature will be announced in Optima - a selection of books and articles to choose from.
Recommended literature includes:
- Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D. (2014) Facilitator's guide to participatory decision-making. 3rd ed. San Francisco, CA : Jossey-Bass.
- Schwarz, R. (2017) The Skilled Facilitator. A Comprehensive Resouces for Consultants, Facilitators, Coaches, and Trainers. 3rd edition.
- Unger, R., Nunnally, B. & Willis, D. (2013) Designing the conversation: techniques for successful facilitation. Berkeley, Calif.: New Riders.
Having completed this study unit the student will be able to:
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive, and
- develop a basic facilitated workshop process with relevant tools and guidelines.
Evalutaion is based on 1) Contact day attendance and activity during exercises, and 2) The quality of the written learning assignment and presentation.
English
28.08.2018 - 21.12.2018
14.05.2018 - 31.05.2018
12 - 30
Päivi Pöyry-Lassila
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
2 credits
2 credits
Approved/Failed
The study unit includes a learning assignment to be carried out in collaboration with a worklife partner. The learning assignment includes planning, organizing, and rerporting a facilitated workshop. Detailed instructions will be published in Optima.
Contact days: 7.9. and 5.10. at 16:30-19:30, 29.11.2018 and 10.1.2019 at 9-16:30.
The DL for returning the learning assignment will be announced during the first contact day.
Face-to-face
The literature list will be provided later.
Lectures, group work, individual work
English
07.01.2019 - 21.06.2019
26.11.2018 - 02.12.2018
15 - 35
Pasi Hario, Anu Nousiainen, Minna Koskelo
This course is only for the students who make their master's degree in service innovation and design. We are not able to take anyother students to the course.
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
H-5
International student group
5 ects credits = 135 hours (1 credit = 27 hours of work)
Grade 1 - Student is able
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.
Grade 3 - Student is able
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Grade 5 - Student is able
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Grade 1-5
Seppo Leminen
60% Face-to-face, 40% Distance learning
Luento, itsenäinen ja ryhmätyöskentely sekä työskentely tki-hankkeessa
Vastuuopettaja Seppo Leminen seppo.leminen@laurea.fi (not translated)
Finnish
01.10.2018 - 31.12.2018
14.05.2018 - 31.05.2018
Seppo Leminen, Susanna Kivelä
Kehitysyksikkö opetus ja aluekehitys (not translated)
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara, ZYV4 Customer-Oriented Development of Social Service Practices, Laurea Tikkurila (Finnish), SYA4 Management and Development of Social Rehabilitation, Laurea Leppävaara (Finnish), HYV3 Degree Programme in Leading Business Growth, Laurea Tikkurila (Finnish), TYA2 Turvallisuusjohtaminen, Laurea Leppävaara (Finnish), HYV2 Tulevaisuuden johtaminen ja asiakaslähtöinen palveluliiketoiminta, Laurea Tikkurila (Finnish), MYA3 Service Design, Laurea Leppävaara (Finnish), NYA3 Innovative Digital Services of the Future, Laurea Leppävaara (Finnish)
Laurea Leppävaara
5 credits
2 credits
H-5
Laurea Leppävaara: 4.10. klo 9.00-15.30; 9.11. klo 14.00-17.00; 29.11. klo 9.00 – 15.30 sekä yksi erikseen sovittava tapaamiskerta (not translated)
• Erilaiset liiketoimintamallit ja erityisesti ekosysteemisten liiketoimintamallien näkökulma, sekä liiketoimintamalleihin liittyvä tutkimus ja soveltaminen käytännön kehittämishankkeessa
• Elävät laboratorito (Living Labs), sekä siihen liittyvä tutkimus ja soveltaminen käytännön kehittämishankkeessa
• Käyttäjälähtöinen kehittäminen ja palvelumuotoilu
• Kiertotalous (painopiste Tikkurilassa)
• Robotiikka (painopiste Leppävaarassa (not translated)
60% Face-to-face, 40% Distance learning
English
07.01.2019 - 21.06.2019
26.11.2018 - 06.01.2019
Kaija Koivusalo, Marjo Koistinen
This study unit is only for master's degree students.
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
1 credits
2 credits
Virpi Kaartti
Face-to-face
Evaluation criteria for master's thesis
English
28.08.2018 - 31.12.2019
14.05.2018 - 31.05.2018
Pekka Matvejeff, Virpi Kaartti, Päivi Pöyry-Lassila, Päivi Tossavainen, Anne Äyväri, Auli Guilland, Kaisa Airo, Maria Ekström, Jukka Ojasalo
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
H-5
Face-to-face
To be announced in Optima. Selection of books and articles related to various aspects of new service development.
The study unit consists of two parts: participation in contact days and learning assignments.
Scale 0...5.
See Laurea's evaluation criteria for Master's studies: https://laureauas.sharepoint.com/sites/linkfi/Dokumentit/Evaluation_criteria_of_a_study_unit_master.pdf
English
28.08.2018 - 21.12.2018
14.05.2018 - 31.05.2018
Päivi Pöyry-Lassila, Otto Mäkelä
Having completed the study unit the student is able to
- develop and model innovative service concepts and processes
- analyse and conceptualise evolving business environments collaboratively
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
H-5
Learning assignment in collaboration with a case company.
5 credits = 5x 27 hours (135h)
Distance learning
This is online study unit. There are not contact days at the Laurea campus.
English
02.05.2019 - 30.08.2019
01.04.2019 - 07.04.2019
Seppo Luode, Otto Mäkelä
This study unit is for Master level students (YAMK) only. Bachelor level students can not enroll to this course.
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
5 credits
Face-to-face
Books, dissertations and articles on service design, for example:
Buxton, B. 2007. Sketching User Experiences: Getting the Design Right and the Right Design.
Goodwin, K. 2009. Designing for the Digital Age : how to create human-centered products and service. Indianapolis: Wiley.
Gray, D. et al. 2010. Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers.
Greenberg, S. et al. 2012. Sketching User Experiences: The Workbook. Burlington Morgan Kaufmann.
Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D.2014. Facilitator's guide to participatory decision-making. San Francisco, CA: Jossey-Bass, cop. 2014.
Meroni, A. & Sangiorgi, D. (ed.) 2011. Design for Services. Burlington, VT: Gower.
Miettinen, S. & Valtonen, A. (ed.) 2012. Service Design with Theory. Lapland University Press.
Moritz, S. 2005. Service Design, Practical Access to Evolving Field, Köln International School of Design.
Polaine, A., Loevlie, L. and Reason, B. 2013. Service Design – From insight to implementation, Rosenfeld Media, Brooklyn NY.
Reason, B.; Løvlie, L.; Flu, M.B. 2016. Service design for business: a practical guide to optimizing the customer experience.
Schneider, J. & Stickdorn, M. (ed.) This is Service Design Thinking: basics - tools – cases (2010). Amsterdam: BIS Publishers.
Stickdorn, M.; Lawrence, A.; Hormess, M.E.; Schneider, J. 2018. This is service design doing: applying service design thinking in the real world: a practitioner's handbook. First Edition. O'Reilly Media, Inc.
The complete literature list will be provided in optima.
This study unit consists of a 3-day interactive workshop and an individual course assignment. The course assignment can be either a practical service design project (this can be done in pairs as well) or a literature based report with a plan to apply SD approach in your thesis.
Evaluation of the study unit is based on the attendance and course assignment.
The evaluation criteria of a study unit on master degree level will be followed.
English
07.01.2019 - 21.06.2019
26.11.2018 - 10.12.2018
15 - 35
Virpi Kaartti
This course is only for the students who make their master's degree in service innovation and design. We are not able to take anyother students to the course.
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
3 credits
H-5
The course assignment can be done for an organisation that is chosen by the student.
International student group.
5 ects credits = 135 hours (1 credit = 27 hours of work)
Contact sessions
Reading the literature for the coursework
Doing the coursework and writing a report/making a video
Grade 1 - Student is able
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.
Grade 3 - Student is able
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Grade 5 - Student is able
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Grade 1-5
Kaisa Airo
Face-to-face
English
05.09.2018 - 21.12.2018
14.05.2018 - 31.05.2018
15 - 35
Kaisa Airo
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
3 credits
H-5
80% Face-to-face, 20% Distance learning
Lusch, Robert F. & Vargo, Stephen L. 2014. Service-Dominant Logic. Premises, Perspectives,
Possibilities. Cambridge University Press, UK.
Literature list will be updated.
Assessment
- Pre assignment (individual/group assignment): fail/pass
- Literature analysis (individual assignment): 30%
- Focus of the development case (individual assignment): 10%
- Final development plan for strategic service innovation or business model in the case organizations (individual assignment): 60%
Oral presentations and activity in classes
- Thoroughness of the analysis presented
- Logical flow and clarity of presentations
- Comments and contribution to discussion during classes
- Presence and activeness
Reports
- Comprehensiveness of the theoretical foundation
- Logic, objectivity, thoroughness and motivation of the arguments and ideas presented in the literature analysis as well as in the final report
- Concreteness of the action plan provided in the final report
- Clarity of the written reports
English
28.08.2018 - 21.12.2018
14.05.2018 - 31.05.2018
15 - 35
Virpi Kaartti, Jukka Ojasalo
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
3 credits
1 credits
H-5
Each student may select the case company/organization for the course assignment him/herself.
International student group
5 ects credits = 135 hours (1 credit = 27 hours of work)
Contact sessions
Reading the literature for the assignments
Collaboration with the case company/organization
Writing the assignments (notes, reports)
Grade 1 - Student is able
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.
Grade 3 - Student is able
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Student is able
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Face-to-face
The course book is Services Marketing: Integrating Customer Focus Across the Firm by Wilson, Zeithaml, Bither and Gremler, Third European Edition (2016). In addition, there will be a selection of articles to read.
In this study unit a combination of lectures, in-class group-work, assignments and project work are used. All parts of the study-unit are compulsory. In event of absence from any activity, student has to do compensatory assignment.
Pre-assignment
Two assignments between the time in class sessions (1-2 pages each)
Final project work (8-10 pages)
Evaluation methods and criteria will be discussed in the first contact session.
English
07.01.2019 - 21.06.2019
26.11.2018 - 06.01.2019
15 - 35
Virpi Kaartti
Never have services played a larger role in business than they do today. In order to grow and attain higher profits, companies and managers require exceptional knowledge and understanding of service marketing. This course focuses on the unique challenges involved in service marketing, selling and managing a service business. The key topics covered are evolution of service marketing, relationship marketing, service quality, internal marketing, service branding and service selling. In addition to service marketing concepts, students will analyze cases of successful service-led businesses in a wide variety of consumer and B2B industries. The key learning goal is to gain a critical understanding of key issues and learn to apply relevant concepts and models to service marketing and selling challenges
The instructor of the course is Apramey Dube, email apramey.dube@hanken.fi
This course is only for the students who make their master's degree.
Kehitysyksikkö opetus ja aluekehitys (not translated)
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
2 credits
H-5
International student group
5 ects credits = 135 hours (1 credit = 27 hours of work)
Grade 1 - Student is able
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.
Grade 3 - Student is able
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Grade 5 - Student is able
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Grade 1-5
Face-to-face
Literature list will be provided later.
Lectures, group work, individual work
Evaluation methods and criteria will be discussed in the first contact session.
English
07.01.2019 - 21.06.2019
26.11.2018 - 06.01.2019
15 - 35
Virpi Kaartti, Melanie Wendland
The instructors of the course are Melanie Wendland and Rose Matthews.
This course is only for the students who make their master's degree.
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
3 credits
H-5
Project work for a client.
International student group. Collaboration with Swinburne University, Australia.
5 ects credits = 135 hours (1 credit = 27 hours of work)
Grade 1 - Student is able
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.
Grade 3 - Student is able
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Grade 5 - Student is able
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Tarja Chydenius
20% Face-to-face, 80% Distance learning
Stickdorn & al. 2018. This is Service Design Doing.
Further sources listed in the Optima workspace.
Blended learning with four campus sessions.
CONTENT
• Theory of visual design basics
• Basics of image editing
• Free drawing basics
• Advanced use of presentation tools
• Creating basic service design tools such as journey maps, persona cards, blueprints, stakeholder maps, prototypes
Assessment and feedback by the learning facilitators and peer assessment.
See criteria below.
All assignments need to be handed in.
Possible absences need to be compensated.
English
07.01.2019 - 21.06.2019
26.11.2018 - 02.12.2018
15 - 35
Tarja Chydenius
Attendance obligatory.
In case of an absence due to sickness or another important obligation the student is responsible to compensate the absence independently by submitting a short report to the learning facilitator. Details in Optima.
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
4 credits
4 credits
Approved/Failed
Acknowledgement of prior learning, to be discussed with the responsible learning facilitator.
Creating material and knowledge for the Erasmus+ funded project "Enhanicing Inclusion and Diversity Management in Higher Education".
http://www.enhanceidm.eu/
Campus sessions at 16.30 - 19.30 Laurea Leppävaara
7.3.
4.4.
5.4.
9.5.
Workload & assessment
5 ects = approx. 135 student working hours
All assignments are individual tasks, around 120 h
Contact sessions: 12 h
A more detailed workload per assignments is given in the Optima workspace.
All assignments need to be handed in and pass the follwoing criteria:
1. The assginment output corresponds to the assignment brief technically and content-wise
2. The output follows basic design standards (choice of graphics, colors, typography, composition & laypout )
3. All design choices are well justifyed
4. The final output is technically of high-quality and manifests at least moderate creativity
5. The effort reflects the timely input allocated for the assignment.
Auli Guilland
Distance learning
Recommended literature list will be provided in the beginning of the study unit.
In this study unit a combination of lectures, individual and group assignments are used. All parts of the study-unit are compulsory. In event of absence from any activity, student has to do compensatory assignment.
Evalutation methods and criteria will be discussed in the first joint session.
English
07.01.2019 - 21.06.2019
26.11.2018 - 02.12.2018
15 - 35
Auli Guilland, Maria Ekström
This course focuses on collecting and analysing visual data for service design.
This course is only for the students who make their master's degree.
Laurea Leppävaara, liko
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
2 credits
5 credits
H-5
12 Feb 2019 at 6-7 pm (Finnish time)
19 March 2019 at 6-7 pm (Finnish time)
26 March 2019 at 6-7pm (Finnish time)
14 May 2019 at 6-7 pm (Finnish time)
21 May 2019 at 6-7 pm (Finnish time)
28 May 2019 at 6-7 pm (Finnish time)
International student group
Appr. 135 hours of work (5 ects). One ects = 27 workhours
Lectures
Reading
Assignments
Grade 1 - Student is able
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.
Grade 3 - Student is able
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Grade 5 - Student is able
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Face-to-face
English
01.08.2019 - 31.12.2019
31.05.2019 - 31.07.2019
15 - 20
Otto Mäkelä
This study unit is useful for Master students who are using qualitative methods in their theses. Besides the students of the Service Innovation and Design programme, students representing other Master programmes can enroll for the study unit.
Laurea university of applied sciences
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
Kaija Koivusalo
60% Face-to-face, 40% Distance learning
English
01.08.2019 - 31.12.2019
31.05.2019 - 31.07.2019
20 - 40
Seppo Luode, Kaija Koivusalo
This study unit is only for Master's degree students.
Laurea university of applied sciences
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
1 credits
2 credits
60% Face-to-face, 40% Distance learning
Study materials and suggested literature will be planned together with the student group at the beginning of the study unit.
Learning objectives of the study unit: Understand the essentials of change; Distinguish between change leadership and change management; Promote culture creation in an organization; Know the essentials of personal leadership.
Contents: Different approaches to leadership; Understanding cultures; Why, what and how of change; Understanding emotions and behavior; Future prospects.
Implementation: On Laurea Leppävaara Campus; lecturing, expert lectures;
Learning assignment: Initiating change in your own organization; instructions for the assignment will be given at the beginning of the study unit.
Tutoring and communication: Face-to face and via Optima.
Study unit-specific evaluation criteria will be announced at the beginning of the course.
English
01.08.2019 - 31.12.2019
31.05.2019 - 31.07.2019
15 - 40
Pekka Matvejeff
Laurea university of applied sciences
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
2 credits
H-5
If needed, possible optional ways of completing the course can be negotiated with the teacher in charge.
The learning assignment will be done in a real organizational environment (student´s own organization).
Study days are announced in the student group calendar.
It is essential to join the starting session in order to reach the anticipated learning objectives.
Student´s learning assessment is based on the assignments. No traditional exam.
Based on the student mix, learning asseignment is done in international context.
To be discussed at the beginning of the course.
Content scheduling is done together with the student group at the beginning of the study unit.
Inbetween the study days students are expected to work independently. If needed, coaching is provided outside the actual study days.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Study unit-specific evaluation criteria will be announced at the beginning of the course.
Virpi Kaartti
60% Face-to-face, 40% Distance learning
This elective study unit consists of diverse seminars, conferences, workshops and other events in the field of services, innovation, and design.
The assessment is based on the following elements:
1) Students' description of their current knowledge of the topic and their learning objectives for the study unit.
2) The blog posts published during the study unit.
3) Students' reflection of their learning compared to the objectives set in the beginning of the study unit and self-assessment.
English
01.08.2019 - 01.03.2020
27.05.2019 - 10.06.2019
20 - 35
Virpi Kaartti
The accomplishment of the study unit requires students' activity to find suitable events, even though there will be some suggestions as well.
This course is for the master degree students only. In this study unit students deepen their knowledge in service innovation and design, thus it is not suitable as a first course of service design if the student does not have any prior knowledge of the topic.
Laurea university of applied sciences
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
1 credits
2 credits
H-5
Grade 1 - Student is able
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.
Grade 3 - Student is able
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Grade 5 - Student is able
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field
Face-to-face
English
01.08.2019 - 31.12.2019
13.05.2019 - 26.05.2019
Taneli Heinonen
Laurea university of applied sciences
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
Face-to-face
English
01.08.2019 - 31.12.2019
13.05.2019 - 26.05.2019
Virpi Kaartti
Laurea university of applied sciences
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
Face-to-face
English
01.08.2019 - 31.12.2019
13.05.2019 - 26.05.2019
Anne Martola
Laurea university of applied sciences
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
80% Face-to-face, 20% Distance learning
The literature will be announced in Optima - a selection of books and articles to choose from.
Recommended literature includes:
- Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D. (2014) Facilitator's guide to participatory decision-making. 3rd ed. San Francisco, CA : Jossey-Bass.
- Schwarz, R. (2017) The Skilled Facilitator. A Comprehensive Resouces for Consultants, Facilitators, Coaches, and Trainers. 3rd edition.
- Unger, R., Nunnally, B. & Willis, D. (2013) Designing the conversation: techniques for successful facilitation. Berkeley, Calif.: New Riders.
Having completed this study unit the student will be able to:
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive, and
- develop a basic facilitated workshop process with relevant tools and guidelines.
Evaluation is based on 1) Contact day attendance and activity during exercises, and 2) The quality of the written learning assignment and presentation.
English
01.08.2019 - 31.12.2019
13.05.2019 - 26.05.2019
12 - 30
Päivi Pöyry-Lassila
The students must have basic knowledge of service design when enrolling to this study unit.
Laurea university of applied sciences
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
3 credits
1 credits
Approved/Failed
The study unit includes a learning assignment to be carried out in collaboration with a worklife partner. The learning assignment includes planning, organizing, and rerporting a facilitated workshop. Detailed instructions will be published in Optima.
Face-to-face
To be announced in Optima. Selection of books and articles related to various aspects of new service development.
The study unit consists of two parts: participation in three contact days and learning assignments.
Scale 0...5.
See Laurea's evaluation criteria for Master's studies: https://laureauas.sharepoint.com/sites/linkfi/Dokumentit/Evaluation_criteria_of_a_study_unit_master.pdf
English
01.01.2020 - 31.07.2020
25.11.2019 - 01.12.2019
0 - 30
Päivi Pöyry-Lassila, Otto Mäkelä
Having completed the study unit the student is able to
- develop and model innovative service concepts and processes
- analyse and conceptualise evolving business environments collaboratively
Laurea university of applied sciences
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
2 credits
H-5
Learning assignment in collaboration with a case company.
5 credits = 5x 27 hours (135h)
Face-to-face
The literature list will be provided later.
In this study unit students learn basics of digital service design related topics: user-experience design (UX Design), interaction design (IXD), user-interface design (UI Design) and digital prototyping. Students form small design teams (3-4 persons) to work with a real client whose service is / will be strongly delivered in digital channels. In the Grand Finale students give their pitch talks and present their digital service prototypes.
The client will be announced in the first contact session.
NOTE: As students collaborate closely together, student must be present and participate each contact session to complete this study unit successfully.
The study unit is evaluated based on teamwork and individual learning diary. The team work consists 40% and individual learningdiary 60% of the final grade.
The team work is formulased from visual report of the process, which includes the final service concept. The visual report should include the service design process, business model, value propotition, prototype, usertesting report and future development ideas. The visual report is evaluated based on general evaluation criteria.
The Learning diary should reflect the learning objectives of the study unit. (not translated)
English
01.08.2019 - 31.12.2019
31.05.2019 - 31.07.2019
20 - 40
Antti Kytö, Kaisa Airo
As students deepen their service design skills into digital context, the following completed study units are prerequisites into this study unit :
- Design Thinking A9299
AND:
- Service Design Process and Methods A9303
OR:
- Methods of Service Design A9408
Laurea university of applied sciences
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara
2 credits
H-5
Students work with a real client to solve client's challenges in digital service context.
International student group
5 ects credits = 135 hours (1 credit = 27 hours of work)
Knowledge base:
To gather, process, produce and evaluate information widely.
To use concepts of the area of expertise systematically.
Problem solving:
To solve problems in research, development and/or innovation activities.
Development:
To recognise and analyse focuses of development making use of the knowledge base.
Communication:
To communicate clearly both orally and in writing.
Knowledge base:
To gather, process, produce and evaluate information critically and widely making use of both national and international scientific
sources.
To use concepts of the area of expertise fairly.
Problem solving:
To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development:
To create target-oriented, justified development plans considering the community.
Communication:
To communicate in a competent, clear and consistent manner both orally and in writing.
Knowledge base:
To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic
fashion.
Problem solving:
To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created
as well as to apply and combine information from different fields.
Development:
To develop the activities of the competence area in a target-oriented and communal fashion.
Communication:
To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Face-to-face
English
01.08.2019 - 31.12.2019
13.05.2019 - 26.05.2019
Virpi Kaartti, Jukka Ojasalo
Laurea university of applied sciences
HYA2 Degree Programme in Service Innovation and Design, Laurea Leppävaara
Laurea Leppävaara