Academic year 2021 - 2022

There is no implementations attached to this degree programme.

Academic year 2022 - 2023

•   Deep Customer Insights Through Ethnographic Research A9302-3004 01.08.2022-31.12.2022  5 credits  (HYA222SJ) +-
  Learning outcomes of the course

  The student is able to
  - use the ethnographic approach in service development
  - apply qualitative research methods
  - discover unarticulated customer/user needs and envision the opportunities this opens up
  - analyse customer/user experiences across all the touch points of an organisation

  ---

  Teacher in charge

  Taneli Heinonen

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.08.2022 - 31.12.2022

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • HYA222SJ

  Seats

  21 - 40

  Teacher(s)

  Taneli Heinonen

  Unit

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  Degree Programme in Service Innovation and Design (HYA2), Laurea Leppävaara

  Campus

  Laurea Leppävaara

  RDI portion

  5 credits

  Evaluation scale

  Approved/Failed

•   Design Thinking A9299-3007 01.08.2022-31.12.2022  5 credits  (HYA222SJ) +-
  Learning outcomes of the course

  The student is able to
  - classify the principles of design thinking
  - apply design thinking approach and basic tools in innovation processes
  - develop the skills required in creative thinking

  ---

  Teacher in charge

  Virpi Kaartti

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.08.2022 - 31.12.2022

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • HYA222SJ

  Seats

  21 - 40

  Teacher(s)

  Virpi Kaartti

  Unit

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  Degree Programme in Service Innovation and Design (HYA2), Laurea Leppävaara

  Campus

  Laurea Leppävaara

  RDI portion

  5 credits

  Evaluation scale

  Approved/Failed

•   Futures Thinking and Foresight Methodologies A9304-3004 01.01.2023-31.07.2023  5 credits  (HYA222SJ) +-
  Learning outcomes of the course

  The student is able to
  - explain the principles of futures thinking
  - use foresight methods and practices in service innovation

  ---

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.01.2023 - 31.07.2023

  Enrollment period

  28.11.2022 - 04.12.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • HYA222SJ

  Seats

  21 - 40

  Teacher(s)

  Sanna Ketonen-Oksi, Minna Koskelo

  Unit

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  Degree Programme in Service Innovation and Design (HYA2), Laurea Leppävaara

  Campus

  Laurea Leppävaara

  RDI portion

  5 credits

  Evaluation scale

  Approved/Failed

•   New Service Development and Innovative Business Models A9301-3004 01.01.2023-31.07.2023  5 credits  (HYA222SJ) +-
  Learning outcomes of the course

  The student is able to
  - develop service logic into a business model
  - develop and model innovative service systems, concepts and processes

  ---

  Teacher in charge

  Otto Mäkelä

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.01.2023 - 31.07.2023

  Enrollment period

  28.11.2022 - 04.12.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • HYA222SJ

  Seats

  21 - 40

  Teacher(s)

  Otto Mäkelä

  Unit

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  Degree Programme in Service Innovation and Design (HYA2), Laurea Leppävaara

  Campus

  Laurea Leppävaara

  RDI portion

  5 credits

  Evaluation scale

  Approved/Failed

•   Service Design Process and Methods A9303-3004 01.01.2023-31.07.2023  5 credits  (HYA222SJ) +-
  Learning outcomes of the course

  The student is able to
  - explain the principles of service design
  - use service design processes and methods

  ---

  Teacher in charge

  Virpi Kaartti

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.01.2023 - 31.07.2023

  Enrollment period

  28.11.2022 - 04.12.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • HYA222SJ

  Seats

  21 - 40

  Teacher(s)

  Virpi Kaartti

  Unit

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  Degree Programme in Service Innovation and Design (HYA2), Laurea Leppävaara

  Campus

  Laurea Leppävaara

  RDI portion

  5 credits

  Evaluation scale

  Approved/Failed

•   Service Logic-Based Strategic Management A9300-3004 01.08.2022-31.12.2022  5 credits  (HYA222SJ) +-
  Learning outcomes of the course

  The student is able to
  - explain the strategic shift to service-based business logic and its impact on corporate level
  - analyse a company’s strategy and strategic choices
  - master the key concepts, principles and methods of strategic management

  ---

  Teacher in charge

  Jukka Ojasalo

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.08.2022 - 31.12.2022

  Enrollment period

  23.05.2022 - 29.05.2022

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • HYA222SJ

  Seats

  21 - 40

  Teacher(s)

  Virpi Kaartti, Jukka Ojasalo

  Unit

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  Degree Programme in Service Innovation and Design (HYA2), Laurea Leppävaara

  Campus

  Laurea Leppävaara

  RDI portion

  5 credits

  Evaluation scale

  Approved/Failed